Customer Service Specialist Tier III, Next Insurance

• BA/BS required
• 2+ years working in customer service
• Detail orientation in everything you do: there is a lot of customer and policy information flying by you – having a keen eye here is essential
• Experience and comfort using a variety of software tools from Excel and G Suite, to policy management and accounting systems
• Excellent verbal and written communication skills to assist with customer needs, problem solve, answer questions, and leave a positive impression
• Bi-lingual or Multi-lingual
• Personal standard for excellence: Strong process orientation and interest in finding better ways to do things
• Fearlessness and adaptability in a fast-moving, ever changing environment and ability to work on multiple tasks at once

Desirable

• As a Customer Service Specialist, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies
• Responsibilities include issuing insurance certificates, processing policy changes, assisting in process improvement and supporting our “pay as you go” insurance program
• To achieve your goals, you’ll collaborate daily with team members on our Client Launch, Account Life and Sales teams
• On an as needed basis, you may also participate in various projects as we develop the best ways to scale for growth