Head of Account Management, Common Room
$280-360k
OTE
+ Equity
Customer intelligence platform for go-to-market teams
Job no longer available
Customer intelligence platform for go-to-market teams
101-200 employees
Job no longer available
$280-360k
OTE
+ Equity
101-200 employees
Company mission
To transform how organizations connect with people.
Role
Who you are
- This is a highly visible, strategic leadership role requiring strong executive presence, operational rigor, and comfort navigating complex, multi-stakeholder customer environments
- Have 8–12+ years of experience in Account Management, Sales, or Customer Success roles supporting SaaS customers across multiple segments
- Have experience building or scaling an Account Management or post-sale revenue function
- Have owned renewals and expansion across a broad install base, including high-ACV and high-volume customer motions
- Are comfortable operating at both the strategic and tactical level—setting vision while staying close to key customers
- Bring strong technical fluency across GTM tooling, data concepts, and integrations
- Can lead customer conversations with credibility while remaining collaborative and customer-centric
- Have grit and resilience—you navigate long cycles, negotiation friction, and organizational change with composure
- Enjoy building durable, long-term customer partnerships
- Are willing to travel as needed for strategic customer meetings and events
What the job involves
- As Common Room scales, long-term customer growth across all segments becomes just as critical as new logo acquisition. The Head of Account Management role exists to build and lead our Account Management function and to own retention and expansion across the entire Common Room install base
- This role is responsible for defining how Common Room manages customer relationships at scale—across SMB, mid-market, and enterprise—turning customers into long-term partners and ensuring sustained growth within existing accounts. You will own renewals end-to-end, lead expansion strategy (including bringing two new products to market within the install base), and partner deeply with cross-functional leaders to deliver durable customer value
- Design and build Common Room’s Account Management strategy, structure, and operating model across all customer segments
- Hire, develop, and lead a high-performing team of Account Managers over time
- Establish best practices for account planning, renewals, expansion motions, forecasting, and executive engagement
- Define success metrics for retention, expansion, and customer health in partnership with RevOps and Customer Success
- Own renewals for Common Room customers across all segments, ensuring predictable retention and strong gross and net revenue performance
- Lead complex renewal cycles involving procurement, security, legal, and executive stakeholders where applicable
- Proactively surface renewal risk and align internal teams early to mitigate churn
- Elevate how Common Room articulates value and ROI to customer leadership
- Own expansion revenue across the Common Room install base, identifying growth opportunities across teams, use cases, and business units
- Lead the go-to-market strategy for introducing two new products within existing customers, in close partnership with Product, Sales, and Marketing
- Develop repeatable, segment-aware expansion plays that scale from SMB through enterprise
- Drive executive-level conversations around roadmap alignment, value realization, and long-term partnership
- Work collaboratively with leaders across Customer Success, Sales, Solutions, Product, Marketing, and RevOps to deliver cohesive customer outcomes
- Bring customer insights from across segments back to influence product roadmap, packaging, and GTM strategy
- Serve as a senior escalation point for complex customer situations, balancing advocacy and commercial outcomes
- Ensure a seamless customer experience across pre-sale, post-sale, renewal, and expansion motions
- In Your First Month, Expect To:
- Get deep context on Common Room’s customer base across all segments, including deal structures, renewal cycles, expansion history, and product adoption
- Assess the current state of renewals, expansion motions, and account ownership across the install base
- Build relationships with cross-functional leaders across Customer Success, Sales, Solutions, Product, and RevOps
- Begin defining the Account Management vision, priorities, and success metrics
- Join key customer calls to understand how Common Room engages stakeholders today
- In Your First Three Months, Expect To:
- Take ownership of renewal and expansion strategy across the Common Room install base
- Define and roll out a clear account planning and renewal framework appropriate for different segments
- Identify and begin executing on opportunities to introduce new products within existing customers
- Establish yourself as a trusted partner to Common Room’s most strategic customers
- Surface clear insights and recommendations that influence product direction and GTM execution
- In Your First Six Months, Expect To:
- Drive measurable improvements in retention and expansion performance across all segments
- Lay the foundation for scaling the Account Management team through hiring, enablement, and process
- Successfully lead expansion motions for new product launches within the install base
- Be recognized internally as the owner of long-term customer growth and partnership strategy
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in efficiently aggregating and acting upon this feedback. Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
At its core, Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in this evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
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