Senior Technical Enablement Manager, Wise
£82-104k
+ RSUs
1-5 days a week in office
Money without borders
Be an early applicant
Money without borders
1001+ employees
Be an early applicant
£82-104k
+ RSUs
1-5 days a week in office
1001+ employees
Company mission
We believe in money without borders. That's why we're building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Role
Who you are
- 8+ years in a technical enablement, Presales, Solution Engineering role, preferably in fintech, banking, or technology sectors
- Proven experience with cross-functional teams to optimize technical project delivery and knowledge-sharing processes
- Hands-on experience in developing frameworks, creating technical documentation, and managing training programs
- Familiarity with performance management, reporting, and analytics to drive improvements in project execution
- Experience with API and/or SWIFT-based payment integrations and understanding of complex banking systems
- Proficiency to make API calls via Postman and troubleshoot via tools such as Kibana and Sumo
- Proficiency in knowledge management tools (e.g., Confluence, Jira) and collaboration platforms
- Excellent communication and organizational skills, with a proactive approach to problem-solving
What the job involves
- We are seeking a Tech Enablement Manager to join our Delivery team in London. This role is pivotal in establishing what great looks like on the technical side of our Partners integrations
- The Tech Enablement Manager will establish best practices for our Tech Delivery team—comprising Presales and Solution Engineers— by providing the strategic direction, resources, frameworks, and tools necessary to execute complex integrations efficiently and effectively
- Strategic Vision and Leadership: Develop and own the strategic vision for Technical Delivery, setting the direction for improving efficiency and quality in our Partner integrations. Lead change initiatives to enhance our technical capabilities and drive innovation within the Presales and Solution Engineering teams
- Technical Delivery Management: Oversee Technical Delivery as a product, focusing on strategic improvements in knowledge management, data utilization, tooling, and automation to elevate the quality and efficiency of Partner integrations
- Cross-Functional Collaboration: Work with the Presales team to develop best practices for gathering and assessing customer requirements and designing scalable payment solutions. Collaborate with the Solution Engineering team to create and improve frameworks that support technical integration projects, ensuring continuous process enhancement. Additionally, work closely with regional leads to ensure high-quality technical delivery
- Process Innovation: Identify and implement opportunities for process innovation, enhancing documentation, and strengthening knowledge management practices to support the team's strategic goals
- Technology Enablement: Lead the implementation and support of technology tools that streamline tech delivery processes, driving team efficiency and effectiveness
- Training and Development: Design and deliver advanced training programs to upskill the Tech Delivery team, fostering high performance and ensuring exceptional partners satisfaction
- Performance Management: Collaborate with the Analytics team to establish performance metrics and reporting systems for Tech Delivery, using data-driven insights for continuous improvement. Work with teams and leads to develop and drive key performance indicators (KPIs) to ensure alignment and progress toward goals
- This role is for you if you are eager to establish the foundations of excellence in Tech Delivery space. You will have the opportunity to significantly impact the growth of the Wise Platform by developing frameworks that enhance the quality, efficiency, and success of complex technical project deliveries
- Initially, this role will not have any direct team members, so we are looking for someone who is curious, hands-on, and ready to build from the ground up. If you are passionate about driving process improvements and empowering teams to deliver exceptional results, this is the perfect fit for you
Salary benchmarks
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. Its attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
While the market is crowded with new entrants (think Revolut and Monzo) and traditional banks trying to catch up, Wise is still staying one step ahead having recently opened a new hub in India and new payment features as well as reporting a rise in key metrics on higher volume and customer growth. This continued growth positions the company well for continued success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$26.7m
SERIES D
Total funding: $397.1m
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Co-Founder & Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(Co-Founder & CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking and Chief Banking and Expansion Officer.
Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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