Commercial Counsel, Keywords Studios
Helpshift
CA$100-155k
Technical & creative services provider
Be an early applicant
Technical & creative services provider
1001+ employees
Be an early applicant
CA$100-155k
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- The ideal candidate has experience in B2B SaaS, the Games industry and/or AI-related technology, a pragmatic approach to risk, and the technical fluency to "bridge the gap" between complex engineering goals and global legal requirements
- This position requires strong negotiation, analytical, drafting, communication and interpersonal skills
- If you have a passion for people and the gaming or technology industries, and you thrive in a dynamic and creative environment, we would love to hear from you
- Qualified Lawyer: Admitted to practice in Canada
- Industry Expertise: Minimum 4+ years’ experience. Preferred candidates will have experience with the game development lifecycle and/or games industry business practices; however, we will also consider candidates with a specific focus on SaaS and/or AI technology
- Contracting: Expertise in negotiating complex IP, data protection, and liability provisions in a global commercial and multi-jurisdictional context
- Product Lifecycle: Proven track record of advising engineering/product teams on legal issues during the development phase (PDLC)
- AI Risk & Governance: Demonstrated experience in developing and implementing governance frameworks for emerging technologies, particularly AI/ML, including a strong understanding of the ethical and regulatory landscape concerning automated decision-making, bias mitigation, and algorithmic transparency
- Commercial Astuteness: Ability to balance aggressive business objectives with necessary legal safeguards
- Deal Velocity: Proven ability to drive complex negotiations to closure quickly while maintaining the Group’s position and ensuring the integrity of the platform’s legal and risk framework
- Solution Oriented: A problem-solver who avoids "no" in favor of "how to do this safely"
- Communication: Skilled at explaining complex legal or technical concepts to non-experts and senior executives
- Self-Starter: Accountable and capable of managing their work independently in a fast-paced environment
- Stakeholder Trust: Ability to operate as a trusted advisor to sales, product, and engineering leadership, balancing speed-to-market with long-term platform risk
- Matrix Navigation: Proven ability to manage dual-reporting lines, effectively prioritizing tasks from business stakeholders while maintaining alignment with the broader Legal function's goals and standards
What the job involves
- We have an exciting opportunity to join our growing Legal team, acting as both lead commercial counsel and embedded product counsel, specifically dedicated to supporting the Helpshift AI-first customer service platform and the wider Player Engagement (“PE”) service line
- As part of this role, you will serve as a lead commercial negotiator for complex, revenue-critical enterprise contracts and as a dedicated product counsel, partnering with Helpshift’s sales, engineering and product teams to guide the business on both its contracting needs and the development of AI-driven features from concept to launch
- This role operates within a matrix structure, requiring the candidate to balance the rigorous legal standards of the global Legal department with the high-velocity commercial demands of the Player Engagement service line
- You will work as a true business partner, embedded within the sales and product leadership teams to facilitate growth while maintaining the Group’s risk profile
- This role offers the opportunity to operate at the intersection of commercial strategy, product development and emerging technology within a globally recognized video games and entertainment company
- Commercial Negotiation: Act as the primary legal point of contact for the Helpshift and PE Sales teams, leading the drafting and negotiation of complex SaaS agreements and Master Service Agreements (MSAs) with global enterprise customers, including blended offerings that combine the Helpshift platform with professional services
- Enterprise Sales Enablement: Develop and maintain "playbooks" and approved fallback positions, standard response libraries for negotiations, and other deal support materials
- Product Counseling: Partner with the engineering and product teams throughout the Product Development Lifecycle (PDLC) to identify and mitigate legal risks in new and evolving product features
- AI & Regulatory Governance: In collaboration with the Global Head of Privacy & AI Governance, ensure that the Group’s responsible AI framework is implemented by Helpshift, ensuring the platform complies with emerging global regulations, including those related to AI, data protection and platform regulations
- IP & Data Strategy: Advise on data scraping, model training, and intellectual property matters related to generative AI and proprietary customer support data, including licensing, ownership and use-rights considerations
- Process Improvement: Identify and implement efficiencies in the contracting process for the PE team, including updating templates and contracting workflows for new service offerings
- Cross-Functional Collaboration: Work closely with the Group’s Privacy, AI Governance and Information Security teams, and other key stakeholders, to ensure a unified approach to client contracting and product management
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localisation, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
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