Senior Applied Research Scientist/Engineer Intern, ServiceNow
$73.56/hour + equity (when applicable), variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
$73.56/hour + equity (when applicable), variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Currently pursing a PhD in Computer Science or relevant field, and expecting to graduate no earlier than December 2025
- Publication record in top conferences (for e.g., NeurIPS, ICML, ICLR, CVPR, ACL, EMNLP)
- Experience in Pretraining of an LLM is preferred but not mandatory
- Experience with Instruction fine tuning and other finetuning techniques is a must
- Experience with Reinforcement learning is preferred but not mandatory
- Experience with various transformer architectures (auto-regressive, sequence-to-sequence etc)
- Stayed in touch with latest advances, research papers
What the job involves
- We are the Core LLM Platform Team. On this team, you will play a major part in building next generation Large Language Models (LLM's) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers
- We are just getting started with our early-adopter customers and we need your help in building an amazing Now LLM, that can help solve various use cases for our 9k+ enterprise customers around the world
- Confronted with real-world challenges and datasets, you will need to use your AI/ML expertise and creativity to apply existing methods and develop new ones to solve these problems in a practical and scalable way
- Research and propose advanced new techniques, that can help leapfrog existing ones. Work with other researchers and Applied Research scientists to validate and drive these innovations, eventually resulting in vastly improved models
- Contribute to the design, implementation, and scaling of LLM's as a key AI-first platform offering in ServiceNow’s portfolio
- Collaborate with a team of like-minded developers, research scientists, product managers and engineers to produce top quality research
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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