Senior Delivery Lead, Red Badger

• Delivered a range of digital products live to customers using Lean/Agile methodologies, including with Kanban
• Led and supported multidisciplinary teams that have included designers, testers, developers and product managers
• A proven track record of delivering multiple releases in complex environments across the complete digital product lifecycle
• Experience picking up an existing project and maintaining process and delivery quality
• Experience adapting delivery frameworks for new projects without being dogmatic
• Managed and worked within budgets and time-pressured environments
• Used delivery data to forecast key deliverables and communicate a project’s status clearly with senior clients and stakeholders
• Proactively spotted risks to delivery and helped teams mitigate them
• Exceptional organisational and communication skills, with the ability to tailor your message to suit your audience’s needs (who may or may not be technical)
• Exceptional facilitation, diplomacy and negotiation skills, enabling you to have difficult conversations with the client and team with ease, plus experience resolving conflicts when they arise
• A love for end to end delivery and your team, and the desire to continuously learn more about technology, products and delivery and to motivate others to do so

Desirable

• Accountable for project planning and alignment, data based forecasting, reporting, and identifying and resolving project risks, impediments or blockers
• Responsible for end-to-end delivery quality, managing the flow of work within one or two delivery teams, the impact of dependencies, and progress towards key milestones with your client counterparts
• Enable continuous improvement and high quality outcomes through the application of Lean/Agile methodologies, as well as analysing and improving the team system by acting on metrics
• Support programme delivery leadership on complex digital transformation projects within our larger accounts
• Facilitate sessions between a variety of stakeholders (Badger and clients) including standups, retrospectives, etc. as well as aligning across teams by leading dependency mapping workshops, Scrum-of-Scrums, etc
• Collaborate with Product and Tech Leads as appropriate to support backlog development and implementation of the technical strategy
• Be the first point of escalation to resolve conflict with team members and immediate client teams and stakeholders
• Coach and mentor others on team dynamics, Lean/Agile ways of working, project delivery reporting and forecasting, and data driven prioritisation
• Communicate with confidence to a broad range of stakeholders and client teams, aligning them to the delivery strategy and ensuring shared understanding of reporting and desired outcomes
• Influence client counterparts to adopt Lean/Agile practices and improve ways of working through diplomacy and pragmatism
• Become a trusted advisor to our clients by collaborating with them to deliver business and user value
• Contribute to Red Badger’s account strategy and support the drafting of new contracts
• Caring for peoples’ careers and wellbeing, with the potential for line management responsibilities
• Contribute to Red Badger’s Delivery discipline community by sharing your knowledge, leading and participating in community activities, and providing peer coaching and mentoring to fellow Delivery Leads
• Contribute to the growth of the Red Badger brand by championing Red Badger’s ways of working: cross-functional teams, continuously delivering value, building quality
• Be an ambassador for Red Badger, and an advocate for ‘doing the right thing, doing the thing right’ by supporting and enabling others to do so