Senior Staff Software Engineer, ServiceTitan
Identity & User Management
$202-270.2k
In addition to the base salary, the total compensation package also includes an annual bonus and equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$202-270.2k
In addition to the base salary, the total compensation package also includes an annual bonus and equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 15+ years of professional software engineering experience, with 8+ years focused on Identity & Access Management (IAM) or related domains
- Strong expertise in authentication, authorization, RBAC, role & permission modeling, and related standards/protocols (OAuth 2.0, OIDC, SAML, SCIM)
- Proven track record of leading large-scale migrations or architectural overhauls from legacy to modern identity systems
- Strong proficiency in one or more backend languages (e.g., Java, C#, Go, Node.js) and related frameworks
- Experience with distributed systems, high-availability architectures, and performance optimization
- Excellent communication and storytelling skills—able to articulate complex technical concepts to both technical and non-technical audiences
- Demonstrated ability to influence architectural direction and drive consensus across teams
- Experience with cloud-native identity services (e.g., AWS Cognito, Azure AD, Okta, Auth0)
- Background in building multi-tenant SaaS identity systems
- Familiarity with zero-trust architectures and modern security best practices
- Experience mentoring senior engineers and contributing to engineering culture
What the job involves
- We are seeking a Senior Staff Software Engineer to join our Identity & User Management (IUM) team, serving as the technical thought leader and driving force behind the modernization of our authentication, authorization, and role-based access control (RBAC) platform
- This is a critical role in transitioning from a legacy, suboptimal system to a scalable, extensible, and future-ready architecture capable of supporting the company’s growth and evolving product needs
- You will leverage your deep expertise in IUM Domain to shape the architectural vision, guide the engineering direction, and influence key technical and product decisions
- You will partner closely with engineering peers, product managers, architects, and cross-functional teams to ensure that the IUM platform is robust, secure, performant, and easy to integrate across our product ecosystem
- Architect & Modernize: Lead the design and implementation of the next-generation IUM platform, transitioning from legacy systems to a modern, scalable, and extensible architecture
- Domain Leadership: Apply deep expertise in authentication (AuthN), authorization (AuthZ), RBAC, roles, and permissions to ensure secure and compliant access management across our platform
- Vision & Influence: Define and evangelize the architectural roadmap for IUM, gaining alignment from stakeholders, executives, and peer engineering teams
- Hands-On Technical Leadership: Write and review high-quality, maintainable, and performant code while setting best practices in architecture, design, and implementation
- Collaboration & Mentorship: Partner with product, security, infrastructure, and application teams to integrate IUM capabilities seamlessly. Mentor engineers to elevate their technical and domain expertise
- Operational Excellence: Ensure the IUM platform meets SLAs for availability, latency, and security. Establish monitoring, alerting, and incident response processes for critical identity services
- Scalability & Extensibility: Design systems that handle high concurrency, multi-tenant environments, and evolving permission models with minimal rework
- Security & Compliance: Ensure the platform adheres to industry standards (e.g., OAuth 2.0, OIDC, SAML) and regulatory requirements
- Success in This Role Looks Like:
- Legacy identity system successfully replaced with a modern, scalable, extensible IUM platform
- Clear architectural vision documented and adopted by engineering and product stakeholders
- High trust and influence across engineering and product organizations
- IUM platform performance, security, and integration capabilities measurably improved
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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