Chief of Staff, Director, ServiceNow
Global Partnerships and Channels
$170.2-297.9k
+ Variable/incentive compensation + ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$170.2-297.9k
+ Variable/incentive compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10-15+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred
- Organized and detail-oriented; a love for creating order out of chaos
- Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams
- Ability to learn quickly on a fast-paced team including highly technical areas
- Ability to handle interpersonal relationships judiciously, professionally, and empathetically
- Collaborative team player who also knows how to ‘get things done’
- Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
- High energy, strong work ethic
- Strong interpersonal skills; ability to influence at the highest levels
- Strong program management skills
What the job involves
- As Chief of Staff, you will serve as a trusted advisor to the Global Partnerships and Channels organization, leader, and other senior leaders to drive operational excellence and help the organization realize its objectives.
- This role works extensively with leaders from both business and technical backgrounds; the ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, someone who can drive process creation, implementation, and changes with our business partners
- You will be expected to be a collaborative player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and implement their strategic agenda
- Ensure consistency on overall Global partner organization strategic goals, standards, objectives and key results, and metrics for each planning cycle
- Lead a team of strategic project managers to drive execution of cross functional projects and programs
- Establish and drive transparency for leadership to regularly monitor operational and delivery metrics
- Drive connectivity and accountability across teams to meet agreed upon objectives and complete agreed upon action items
- Enable alignment for organizational portfolio, process, and visibility in alignment with other functions across product teams
- Maintain visibility across the leadership team for day-to-day Business Operations execution; drive rhythm of business, enable financial planning and investments, support communication strategies etc
- Manage the Partner Advocate ensuring the GPC leader is prepared for key partner meetings and that accountable actions are completed
- Monitor and react to performance, accountable for issue identification and resolution in support of organizational goals
- Change Leadership to guide the organization through change including process enablement
- Run/facilitate orgs’ and teams’ offsite / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting
- Help ideate, craft and communicate the north star and narrative to the broader organization
- Own the headcount process for the organizations and collaborate with finance on headcount process
- Key partner to HR BP on org health development + facilitate talent calibration process
- Provide support for org/team All Hands meetings + facilitate org’s LT meetings
- In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to C-level decision making, and establish relationships with senior team members across the organization
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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