Cloud Operations Engineer, Guidewire

• If you like to be challenged and have a passion for solving problems at scale with systems like Kubernetes and Aurora, then we would love to hear from you
• The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools
• Bonus points if you have prior experience doing production support of a SaaS platform, and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS
• Bachelor’s Degree in Computer Science or related field
• Cloud computing experience- AWS preferred
• Familiarity with the Agile software development lifecycle
• Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc
• Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
• Demonstrable experience with automating systems and infrastructure with Terraform
• Production-At-Scale support background in a heavily microservice-based world
• Working with Kubernetes is a plus
• Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
• Background utilizing and supporting log analytical tools such as DataDog (Logging and APM)Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
• Seasoned expertise around x.509 certificate technology and basic concepts of encryption
• Solid understanding of concepts surrounding containerized networking and all things IP
• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
• Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
• Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs
• Ability to read, write, and speak fluent English
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
• Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings

Desirable

• You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems
• Cloud engineers collaborate closely with Guidewire’s product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability
• Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
• Administer and automate the team’s growing presence in AWS Operational support for Guidewire’s flagship highly integrated Java-based InsuranceSuite web applications
• Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
• Develop and deploy tooling to aid in driving 24x7x365 service operations of critical worldwide systems
• Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
• Create system documentation and training materials to empower and educate our own and other CCO teams