Support Operations Officer, free2move
US Market
More information about location
Mobility logistics service
Be an early applicant
Mobility logistics service
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To build a neutral platform for new mobility services that encompasses all logistics solutions and providers.
Role
Who you are
- We are looking for a highly agile professional who naturally embraces new technologies:
- Experience: Senior profile (5+ years) in Customer Success, SaaS Implementation, or Operations
- Soft Skills: Outstanding pedagogical and communication skills (ease with hosting webinars) combined with a strong commercial mindset (upsell fiber)
- Hard Skills: A "geek" at heart, with verified experience in workflow automation tools and a genuine appetite for leveraging AI
- Languages: * English: Native or perfectly bilingual imperative (US market focus)
- Spanish is a strong plus
What the job involves
- You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector
- We are currently transitioning from a traditional operational support model to an intensive scale-up phase in the North American market
- Our goal is no longer just answering questions, but actively driving the adoption of our SaaS platform among US car dealerships and rental agencies to maximize shared growth and revenue
- To support this exciting expansion, we are looking for a hybrid, tech-savvy, and business-driven Support Operations Officer (North America)
- As our main HQ interlocutor for the US region , you will not be a passive executive
- You will act as a true "doer" , operating with high autonomy to challenge the status quo and support our partners. Your mission is built around 4 key pillars:
- Design and manage the complete integration journey for new US partners
- Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus)
- Ensure perfect technical account configurations to eliminate any operational friction
- Create and host engaging webinars and training sessions to boost platform usage
- Analyze partner KPIs and proactively provide customized action plans and recommendations
- Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2move
- Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
- Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams
- Translate field feedback into concrete feature recommendations for our Product Roadmap
- Maximize the automation of recurring support and onboarding workflows
- Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness
Application process
- We usually respond within a week
Our take
Free2Move provides an all-in-one car logistics service, offering services for booking parking spaces, car rental, car sharing, taxis, and electric car recharge locations. The company's services are provided across the globe, with pricing tiers for both personal and business use. They include all necessary regulations such as insurance, maintenance, and customer support.
Whilst it’s undeniable that individual online mobility services exist for each of the services that Free2Move provides, the company has made a smart move by aggregating them all into a universal easy-to-use car logistics service. Whilst the company provides access to both gas-powered and electric vehicles, it plans to focus on reducing its carbon footprint by focusing more on electric cars in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2016
$1.2m
SERIES A
Jul 2015
$1.1m
ANGEL
Total funding: $3.2m
Company benefits
- Annual Bonus Target
- Health Insurance
- Retirement Plan
- Paid time off
- An environment that promotes career development
- Equal Opportunity employer committed to diversity and inclusivity in the workplace
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Ahmed Mhiri
(CEO)Founded and was CEO at TravelCar and TravelPark. Prior to this, was a Director and Mentor at Founder Institute.
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