Client Success Executive, EMJ - European Medical Journal
£30-35k
More information about location
3+ days a week in office (Moorgate, London)
Medical education for HCPs and Pharma professionals globally
Open for applications
Medical education for HCPs and Pharma professionals globally
21-100 employees
Open for applications
£30-35k
More information about location
3+ days a week in office (Moorgate, London)
21-100 employees
Company mission
To become "the go-to place "for Healthcare Professionals (HCPs) and Pharma professionals worldwide.
Role
Who you are
- Enthusiastic and eager to learn: You're proactive and excited to play a meaningful role within our Client Success team
- Great at building relationships and communicating: You connect well with others and can share information clearly to understand and work with our Pharma partners
- Well-organised and motivated: You're good at managing your tasks and enjoy taking initiative and responsibility for your work
- Passionate about purpose: You're genuinely motivated by the opportunity to make a positive impact in healthcare
- Ready to contribute: You're keen to positively influence our clients' experience and share your ideas
What the job involves
- EMJ is looking for a Client Success Executive to join our growing Client Services team
- As a Client Success Executive at EMJ, you’ll be at the heart of delivering a gold-medal experience for our clients
- You’ll manage projects from booking to publication, ensuring everything runs smoothly and our clients are delighted every step of the way
- You’ll have lots of autonomy and get direct, hands-on experience with key clients on big accounts—access and opportunities like this don’t come around often, especially so early in your career!
- Lead client project delivery: You'll take the lead on managing diverse client projects from start to finish, ensuring smooth execution and excellent results
- Become a trusted advisor: By deeply understanding client goals, you'll provide invaluable expert guidance and share best practices that help them reach their goal
- Collaborate across teams and stakeholders: to ensure projects are kept on track and delivered on time
- Report on results: You'll analyse project data to create clear and compelling reports that showcase the positive impact of your work for our clients
- Solve problems: You'll use your problem-solving skills to navigate any obstacles and find creative solutions that ensure project success and client satisfaction
- Reports to: Victoria Nash, Customer Engagement Director
Application process
- We usually respond within a week
- Your CV will be reviewed by the Recruitment team
- If successful, we will be in touch to arrange a telephone call
- Following this there will be a 2-stage interview process, one focused on competencies and one on the EMJ values
- As part of your application, we ask you to complete a short video (max 1 minute)
- We know this is a time investment, and we truly appreciate it
- Rest assured, we’ll be reviewing every video carefully. This is your chance to stand out and for us to get to know you better!
Salary benchmarks
Our take
The European Medical Journal (EMJ) is a digital platform that shares the latest news and research across major medical fields. It creates free journals and highlights from top medical conferences so healthcare professionals can stay on top together. And everything it publishes is open access, so anyone, anywhere can learn from it.
The platform also runs EMJ GOLD, a platform connecting medical experts with pharmaceutical companies to share knowledge and spark conversations that advance healthcare. In a space that's often slow to innovate, EMJ stands out for its fresh approach to new media, particularly its interactive content, which is becoming a hallmark of the brand. From dynamic articles to engaging digital formats, EMJ is rethinking how medical knowledge is being shared.
In recent years, EMJ has also received some major recognition, like the Queen's Award for Enterprise in 2022. Alongside this, it's teamed up with groups like the World Telehealth Initiative to democratise healthcare knowledge. With a number of strong partnerships and accolades to its name, it looks likely that EMJ will continue to make waves in the medical world.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% female employees
Company
Company benefits
- Health Insurance - Get Bupa medical cashback after probation, and Aviva private medical insurance after a year, ensuring your health is covered from the start.
- Extra holiday - We offer a starting point of 25 days of holiday, increasing by one day per year of service, with a maximum of 30 days.
- Gym Lunch - all employees have the option to take a 1.5 hour gym lunch so they can stay active in their lunch breaks. We host regular clubs including run club, football and chess!
- Wembley box - access the EMJ Wembley box for top sporting events and concerts
- Socials - We love to celebrate BIG! Our annual Summer Ball is a highlight – a getaway with opportunities to hear from leading figures in sports and business.
- Enhanced Maternity pay
- Training Hub - offering curated training for all employees. Plus access to a training budget to enhance your skills and advance your career.
- Volunteer Day - at a charity of your choice or supporting Soup Kitchen London
- Bike to work scheme
- Employee referral scheme - £2000 for a successful referral
- Hybrid Working - We value the energy and collaborative spirit that comes from working together in the office. To foster strong teamwork and a positive environment at EMJ, the team will be in the office a minimum of 3 days per week. To support with your training, during your probation you will come in every day
Company values
- Entire buy in: Everyone has loyalty to our vision, values, culture, and the long-term goals of EMJ. We are committed to doing so in a positive and passionate way
- Manage your own stuff: We all need to be proactive and responsible for our own actions. This will lead to an inspiring place to work that we are all proud of
- Going the extra mile: Always give your best performance, this will create a team that is different to anything else, full of hard working, gold medal winners
Company HQ
London, UK
Leadership
Spencer Gore
(Founder & CEO)Founder of EMJ, AMJ and Gorley Group. Since 2024, Chairman and Majority owner of Chelmsford City Football Club.
Daniel Healy
(Co-Owner & Chief Commercial Officer)Joined EMJ in 2013. Dan leads the commercial growth of the business working closely with our Pharma partners. Ambassador of the Kiyan Prince Foundation.
Justin Levett
(Chief Content Officer)Previously the Founding Partner of Media10.
People progressing
Joined as Project Manager in 2019. Within 5 years, progressed to Head of CS. Moved to Miami in 2024 to help launch and scale AMJ as VP of Customer Success.
Growing with the business since 2018, Darren now leads our sales academy as Business Unit Lead. His ambition extends beyond work; last year he launched his own racing car team, sponsored by EMJ.
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