Digital Success Manager, Unily
1-3 days a week in office
Employee experience platform
Job no longer available
Employee experience platform
201-500 employees
Job no longer available
1-3 days a week in office
201-500 employees
Company mission
To create meaningful digital experiences for employees that unite enterprises, powering better work for everyone.
Role
Who you are
- You’re bought into the Customer Success philosophy and understand what we’re here to do
- Understanding the ‘why’ comes intrinsically to you, as does a solution mindset
- You don’t get ‘stuck in the weeds’ (well, not for long anyway!)
- You actively choose data fact over gut feel and are adept at managing volumes/complexities of data
- You pay significant attention to detail over your outputs to build and maintain trust and integrity
- You're a strong communicator and empathetic networker that actively listens to the needs of the business and its customers
- You have a proven ability to engage and influence cross-functionally as a means to gain buy-in
- You’re familiar with Customer Success Management or CRM tooling (process automation, data integrations)
- You lean towards operations management, analysis, governance and reporting areas
What the job involves
- Creating Customer engagement playbooks (processes) through the administration of CSM tools to deliver customer touchpoints across the lifecycle at scale
- Playbook and content creation to support digital touchpoints and/or customer interaction channels
- Execution of programmatic or just-in-time actions; derived from customer milestones, insights, or early warning indicators in response to risks or opportunities identified
- Data management; working on associated initiatives towards driving data integrity and normalisation
- Preparing reports for the CSM leadership team; sourcing and presenting relevant insights and trends
- Contributing and coordinating on projects in relation to the digital innovation for no roadmap and/or insights generated
- Internal change management, communications and enablement activities
Salary benchmarks
Our take
Unily, formerly known as Brightstarr rebranded in 2015 as an organisational productivity tool that enhances a company’s efficiency and employee engagement. Unily offers onboarding and community chat features whilst also hosting in-person events named Unite. A Microsft Gold Partner, the company has clients under its belt that include Shell, Estee Lauder, Best Buy, and many more, the diversity of its clients exemplifies the range and flexibility that its platform has.
In 2019 Unily received a cash injection worth $68 million dollars from Silversmith Capital Partners, just in time for the remote work boom which it benefitted from thanks to its secure intranet systems and employee communication platforms.
After winning awards under previous moniker BrightStarr, Unily is firm that its previous customer still benefit from Unily innovations, many of whom are blue chip companies. They've now partnered with private equity firm, CVC in order to achieve the goal of tripling in size by 2026 - in both customers and people.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible Working - We offer flexible hybrid working for all employees
- Dress Code - No dress code
- Office - Snacks, drinks and games
- Company Events - Summer and winter parties
- Pet friendly offices!
- 25 Days annual leave rising to 30 with service
- Private Healthcare through Vitality Healthcare
- Aviva Pension scheme 4% employer, 4% employee
- Life Assurance
- Income Protection
- Employee assistance program - Offering a wide range of benefits including confidential counselling and wellbeing resources
- Cycle to work Scheme - Green commute initiative
- Electric Car Scheme - Octopus EV salary sacrifice scheme
- Employee benefits platform - Staff discount platform offering amazing perks, discounts and benefits on everything from your weekly shop to family holidays
Company HQ
Farringdon, London, UK
Leadership
William Savile
(Board Member)Previously Co-Founder at Brightstarr, Virtual Technical Solutions Professional at Microsoft, CTO at Savile Consulting, CEO at Amarillo Ltd.
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