Director of Employee Relations, Cloudflare
Web performance and security platform
Posted today
Web performance and security platform
1001+ employees
Posted today
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- 12+ years of progressive HR/employee relations/compliance experience with an emphasis on investigations, including a minimum of 5+ years leading an ER team
- Minimum of 8-10 years of experience in Employee Relations, or HR Business Partnering, with a track record of leading high-impact ER initiatives. Law degree strongly preferred
- Prior success developing and deploying employee relations initiatives for global organizations that are growing and transforming at a rapid pace
- Experience leading ER within the technology industry is required
- Experience working with teams across diverse locations and geographies
- Experience in both established organizations and smaller, growth-oriented companies is ideal
- Extensive knowledge of employee relations, labor relations, and HR practices, with the ability to navigate complexity and ambiguity
- Deep understanding of global employment and labor laws/regulations
- Strong analytical and problem-solving skills with the ability to apply sound judgment
- Demonstrated ability to analyze data and trends to develop actionable insights
- Exceptional verbal and written communication skills, with a proven ability to influence and advise senior leaders
- Proven ability to develop and maintain trusted relationships with HR Partners, business leaders, and employees
- Ability to work in a fast-paced environment, managing multiple complex priorities and meeting deadlines
- A collaborative, inclusive leadership style that supports the company's values and culture
- Uncompromising integrity, with the ability to act with respect and lead with dignity
- Customer-First Mindset: Fosters a proactive, customer-centric culture. Instills a builder's mentality in the team to develop solutions that improve the customer experience
- Driving Results: Takes autonomous action and instills urgency to deliver on goals. Innovates with an entrepreneurial spirit, guided by strong business acumen
- Collaborating and Influencing: Builds effective cross-functional partnerships. Proactively engages stakeholders to gain broad support by listening and presenting sound arguments
What the job involves
- The Employee Relations Leader, reporting to the Global Head of GTM Business Partners, will provide expert advice and coaching on all aspects of the employment relationship.
- This role involves preventing, advising on, and resolving complex workplace situations, while upholding Cloudflare’s culture, policies, and legal standards.
- The work requires high judgment and a unique skill set to address a wide range of highly sensitive issues
- Act as a strategic partner to the leadership team and define, build, and execute the employee relations strategy. Lead the Employee Relations function, serving as a strategic advisor to senior HR leaders, business leaders, and Legal on ER matters, policy interpretation, and risk mitigation.
- Build, develop and implement enterprise-wide ER frameworks, policies, and processes aligned with the company’s culture and values, ensuring consistency and compliance.
- Partner with the Legal and broader HR leadership team to create consistency and alignment between employee relations programs and talent management initiatives
- Manage and oversee the processes for internal allegations, claims, and complex, high-risk, and sensitive workplace issues, including workplace investigations, performance management, and involuntary terminations.
- Partner with Legal, Compliance, and other areas to lead investigations and oversee adherence to firm policies.
- Track investigations and disciplinary actions in centralized internal systems, maintaining confidentiality and compliance.
- Provide leadership and mentorship to ER team members and HR partners in managing complex cases. Counsel individual employees regarding work concerns, health, and personal issues that may impact work
- Leverage data and analytics to measure the effectiveness of HR processes and identify trends. Provide trend data and feedback to Legal, HR teams, and business leaders to proactively reduce risk in the organization.
- Drive continuous improvement initiatives within ER and the broader HR operating model to support organizational effectiveness. Identify design and process inefficiencies and recommend or implement appropriate solutions
- Develop, reinforce, and audit global HR policies, employment agreements, and employee handbooks to ensure compliance with local laws and regulations globally,.
- Collaborate with the Legal team to ensure compliance with employment laws and regulations. Build and oversee the design and delivery of employee relations training and enablement programs for HR and people leaders to build capability across the organization.
- Partner with HR team members to address disability leave management, reintegration, and accommodation requests
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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