Senior Fraud Analyst, Feeld

• To be right for this role, you should have experience in an analytics role in fraud or trust & safety function, a high level of attention to detail and excellent communication skills
• Experience in fraud detection, prevention, and investigation, in a digital or app-based environment
• Strong analytical skills with experience in data analysis and statistical tools (SQL, Python)
• Familiarity with automated solutions as part of the Trust and Safety stack (fraud prevention platforms, ML & AI solutions) and their application in fraud detection
• Excellent problem-solving and critical-thinking abilities
• Strong communication skills, both written and verbal

Desirable

• You will be responsible for supporting the Trust and Safety function from a data & analytics perspective, from developing reporting and monitoring through to collaborating on implementing prevention strategies that keep our community safe
• Continuously monitor user activity for signs of fraudulent behaviour
• Analyse data to identify trends and patterns indicative of bad actors
• Utilise machine learning models and analytical tools to detect suspicious activities
• Develop and implement strategies to prevent bad actor activities and mitigate risk
• Maintain Feeld’s pattern detection library and ensure that rules are effectively implemented and measured
• Own the Trust & Safety experimentation programme
• Collaborate with CS on the reduction and management of false positive identification
• Collaborate with CS to address and resolve user-reported issues
• Define and own key metrics that appropriately measure interventions from the Trust and Safety team
• Document and maintain records of all Trust & Safety-related activities and investigations
• Provide regular updates to the Trust and Safety team and wider management

• Your first conversation with Feeld will be a screening call with our recruiter, where you’ll be able to ask - and receive answers - regarding any general questions you have and to confirm the role is a fit for what you’re seeking
• Your second conversation will connect you directly with the hiring manager for the role you’re applying to. Here, you’ll have a chance to ask more questions about the work you’ll be doing. This conversation will also focus on your past work experiences
• The next step for most of our roles is a candidate challenge. This is an evaluation of the skills relevant to be successful in this role and generally takes about an hour to complete
• Your third conversation allows you the opportunity to meet the team members you might be working with on a daily basis. Here, you’ll be able to ask questions about team processes, workflow, and the employee experience at Feeld
• We generally make an offer within 2 weeks of our final call, and offer a flexible start date that can begin as early as the next Monday after you sign our offer documentation
• Of note: all of our interviews are conducted remotely, and our interviewers will work with you to find an agreeable interview time based on mutual availability