Customer Success Manager, Formalize
French Speaking
5 days a week in office
Anonymous employee whistleblowing solutions
Job no longer available
Anonymous employee whistleblowing solutions
101-200 employees
Job no longer available
5 days a week in office
101-200 employees
Company mission
To make it easier for companies to do the right things.
Role
Who you are
- 2-3 years of experience in B2B SaaS or GRC, in a similar customer facing position
- Connect effortlessly with multiple clients and build lasting relationships simultaneously while maintaining attention to detail and follow-through
- Strong communicator, collaborator and problem solver
- Familiarity analyzing customer behavior and usage data to and usage data to proactively address risks and uncover growth opportunities
- Structured, diligent and dedicated
- Native in French and professional fluency in English
- Able to work 35 hours/week in our office in Paris
- You thrive in an environment where you contribute to maintaining a high momentum
What the job involves
- As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy
- Manage the customer relationship from onboarding to renewal, acting as the primary contact for strategic accounts
- Act as a trusted advisor to compliance, IT, and security stakeholders to ensure customers realize the full value of the Formalize platform
- Deliver proactive support through training, workshops, and strategic check-ins tailored to customer needs
- Drive feature adoption and engagement, with a focus on high-value modules such as NIS2 and DORA, and monitor account health using usage data and feedback
- Collaborate with Sales during renewal cycles and identify opportunities for upsell or cross-sell
- Provide structured feedback to Product and CS Operations based on recurring customer pain points or feature requests
- Maintain accurate records of customer interactions and success metrics
Application process
- Send application and upload relevant information
- Completion of Talent test
- 15 minutes online interview with our Talent Acquisition team
- 45 minutes online interview with our hiring manager
- 30 minutes cultural interview with one of our current Customer Success Managers
Our take
There is a large movement to make workplaces more equipped for employee comfort and satisfaction. This includes an employees ability to file a complaint or raise a matter of concern without the fear it’ll taint their reputation or work environment no matter the scale of the issue.
Formalize - formerly Whistleblower's - platform has a simple reporting portal in which employees can report anonymously via a written report or a voice-distorting telephone report. Companies can then view reports raised on a case management dashboard, all of which is designed with high privacy and security. The EU has recently released a new whistleblower directive whereby companies with as few as 50 employees have to implement a whistleblower channel in their business. The need for this kind of system is rising as protocols will need to be put in place where they weren’t before. The platform helps companies to implement a compliant solution that is both secure and transparent
Aarhus-based Formalize has acquired an impressive client list, including T-mobile, and enjoyed significant Series A investment in 2024. This is being used to expand its platform into the compliance sector.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2024
$16m
SERIES A
Oct 2022
$3m
SEED
Total funding: $19m
Company benefits
- Be part of a fast-growing company culture that invest heavily in the people
- High level of trust and autonomy
- Be part of building our newly established office in Hamburg
Company HQ
Indre By, Aarhus
Leadership
Jakob Lilholm
(Co-Founder & CEO)Co-founded and acted as CEO at Rostlog IvS, Founding Partner at QuickOrder ApS. Investor at Zanitize.
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