Customer Support Manager, Motorola Solutions
$65-75k
+ Bonus & ESPP
More information about location
Communication software for public safety & enterprise
Posted today
Communication software for public safety & enterprise
1001+ employees
Posted today
$65-75k
+ Bonus & ESPP
More information about location
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- Bachelors Degree (analytical degree such as finance or business preferred)
- 4+ years of sales/customer service/engagement/project management experience
- Experience with revenue/cost analysis, market sizing & analysis, operational strategy formulation, business case development, or financial modeling
- Knowledge of Motorola Solutions’ service portfolio
- Excellent interpersonal, verbal and written communication skills
- Experience working in a highly analytical setting requiring quantitative analytics
- Experience creating executive management presentations
- Ability to think broadly and critically about a quantitative analytical problem by applying business, industry and company acumen to prove or disprove a hypothesis
- Enjoy digging into data that is not clean & requires validation, making directional recommendations with incomplete information
- Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability
- Bachelor's Degree
- OR 3+ years of experience in one of the following: Field Engineering, customer service, customer support, sales support, account management
What the job involves
- We are looking for a candidate who can jump into a business problem or challenge, figure out what information is needed, work cross functionally to analyze the problem and develop & present a recommendation - the benefits of consulting
- This role requires active collaboration across the company and knowledge of our services portfolio
- Candidates need to be well-rounded, flexible and driven
- The Channel Customer Support Manager will focus on improving business performance, including the analysis of operational data and financials, go-to-market for new offerings, and training
- The position will work hand-in-hand with functions, including offer management, centralized operations, finance and billing teams, Channel Partners and frequently present recommendations to executive level management
- The role will also include working with Motorola’s Sales team (and other internal teams) to grow/enhance the assigned portfolio (new services), building customer relationships and instilling customer confidence in Motorola as a service provider, as well as contributing to Motorola’s monthly and quarterly status reports and revenue tracking
- Management of issue resolution by creating an ownership point and driving accountability across multiple disciplines both internally and externally to MSI
- Management of Channel Partner Service Agreements across multiple end users
- Translating high-level business problems into more specific questions with data-driven analysis and recommendations; the data often needs detailed validation with stakeholders to ensure directional accuracy
- Development of business models based on key drivers to improve regional sales and operational execution. This includes training & communicating new service solutions
- Business case creation and analysis on new services opportunities including market sizing, investment requirements, pricing, and financial returns
- Assist in preparation & analysis required for internal/external management meetings including customer, partner, staff and executive briefings
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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