Operations Associate, Grow Therapy
Credentialing Special Projects, Quality
$90.8-117k
+ Equity
Tech-enabled mental health group
Be an early applicant
Tech-enabled mental health group
1001+ employees
Be an early applicant
$90.8-117k
+ Equity
1001+ employees
Company mission
To fundamentally transform mental healthcare accessibility.
Role
Who you are
- 2+ years of QA, auditing, or operations analysis experience in healthcare, ideally within credentialing and enrollment
- Strong understanding of healthcare provider onboarding, credentialing, and payor operations
- Keen attention to detail and ability to identify downstream impacts of process changes
- Excellent documentation and written communication skills
- Experience applying structured process improvement methodologies (Lean Six Sigma certification preferred)
- Technical aptitude with tools like HubSpot, Jira, or Workato
What the job involves
- We’re looking for an experienced Quality Operations Associate for our Insurance Operations team who is passionate about improving the landscape for mental healthcare
- This role is designed to support Grow Therapy’s Credentialing and Insurance Operations functions by building robust quality assurance processes, auditing workflows, and ensuring operational compliance
- The Operations Associate - Quality will help prevent errors, improve workflows, and ensure scalability as our operations expand
- Eventually, you will serve as our go-to person for everything quality operations for the credentialing special projects team
- In this role, you will primarily be responsible for building and maintaining systems for quality analysis for our insurance operations infrastructure
- This will involve researching, planning, and scoping out various insurance operations processes, implementing processes that enable us to be proactive with issue resolution, and building out metrics to help track the success of our operations
- This will require great communication skills as well as an eye for detail and organization in order to manage the process from start to finish
- Audit workflows systematically: Conduct detailed audits of credentialing, enrollment, and special projects to ensure compliance and efficiency
- Perform pre-launch QA: Validate new processes and automations before launch, ensuring compliance with regulatory and business requirements
- Document findings and track remediation: Create structured reports, recommend solutions, and monitor implementation progress to ensure accountability
- Develop and maintain QA frameworks: Build standardized methodologies, audit templates, and KPIs to measure and improve quality
- Analyze historical processes: Identify recurring inefficiencies and propose systemic solutions to prevent future rework
- Support cleanup projects: Partner with cross-functional teams to remediate legacy process issues and align with payor expectations
- Apply structured methodologies: Use Lean Six Sigma or equivalent approaches to drive process improvements that scale effectively
Our take
Mental health issues affect about 20% of Americans, so there’s an immense need for qualified mental healthcare in the US. However the vast majority of therapists don’t accept insurance due to the prohibitive administrative workload involved. This leaves therapy out of reach for many Americans. So it’s no surprise that the Grow Therapy platform has seen skyrocketing popularity since it was founded in 2020.
Grow Therapy helps therapists open their own in-network practices, providing the technology, support, and resources to tackle the extra operational workload that would allow them to take insurance. It’s live across a number of states, and works in partnership with all the major insurance payers including Humana, Aetna and Cigna.
The company is competing with larger rivals like Alma and Quartet Health, but this should be a big enough market for several major participants. Grow has secured good funding which supports the launch of its enhanced measurement-informed care system, which will help improve the care experience for clients and providers and make value-based behavioral care accessible for more patients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
208% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$88m
SERIES C
Sep 2022
$45m
SERIES B
Total funding: $148m
Company benefits
- Winter break: Unlimited PTO and a week off in December to recharge
- Wellness stipend: $300 to spend on things that helps you take care of yourself
- Mental health break: Take 2 hours every week to journal, exercise, or sleep in
- Learning stipend: $500 to spend on things that helps you grow in your career
- Meals on us: Lunch and dinner in office to fuel your body and your mind
- Remote office setup: $1000 stipend for remote employees to equip your home office
Company HQ
Midtown Manhattan, New York, NY
Leadership
Jake Cooper
(Co-Founder & CEO)Previously CFO at Campus Enterprises, before moving into investment at Apollo Global Management and then Blackstone.
Alan Ni
(Co-Founder & CTO)Worked as a product manager at Google, HVF Labs, and then Stripe.
Manoj Kanagaraj
(Co-Founder & CSO)Was a Venture Fellow at Harvard Innovation Labs (Harvard University).
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