Support Engineer, mabl
Intelligent test automation
Job no longer available
Intelligent test automation
21-100 employees
Job no longer available
21-100 employees
Company mission
To enable software teams to rapidly deliver high-quality products to their users through intelligent test automation.
Role
Who you are
- 3+ years of experience
- Knowledge of QA/Automation testing
- Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus
- Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
- Knowledge of ticketing systems such as Salesforce and Jira
- Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
- Customer-centric attitude, with strong communication skills and technical acumen
- Deep passion for representing customers needs in product planning and design processes
- Strong analytical skills, with a bias for using data to identify trends and opportunities
- Interest in learning good test automation practices and patterns
What the job involves
- To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders
- Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler
- We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
- Take ownership of customer issues reported and seeing problems through to resolution
- Create and evolve support and customer success processes, tools, and technologies
- Work cross functionally with other teams at mabl to improve the customer experience
Our take
The quickening pace of tech development over recent years has led to lengthy testing and code review backlogs. This is an issue for quality engineers, both in terms of operational efficacy and security. Mabl’s solution is to provide an accessible and integrated framework that allows more teams to carry out testing, more reliably, and at greater speed.
The gamut of testing mabl offers runs from API, to low-code, to auto-healing, to mobile. So it’s an impressively broad sweep, and it’s helped mabl land top-tier clients including Barracuda, jetBlue, and Stack Overflow. With more companies beginning to adopt automated testing tools, the market is expected to grow substantially, and with its stable position, mabl should be able to ride the swell.
Mabl will, however, need to stay ahead of the flurry of new competitors like Testim, Mesmer, and Virtuoso. It’s making smart steps to do so: with a number of recent achievements, including launching AI-powered, low-code mobile app testing. This is likely to prove appealing to the growing number of companies looking to streamline their mobile app testing processes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$40m
SERIES C
May 2020
$6.1m
EARLY VC
Total funding: $76.1m
Company benefits
- 401k: We've got your back financially, now and in the future
- Transportation benefits: Generous expense reimbursement for all types of transportation options
- Health benefits: We offer some of the best health benefits for you and your loved ones
- Mabl kudos: Choose from branded swag, gift cards, donations, or treats for the team
- Team outings: Our team knows how to have fun in and out of the office
- Parental leave: Liberal parental leave benefits for mablers raising kids
Company HQ
Downtown Crossing, Boston, MA
Leadership
Izzy Azeri
(Co-Founder)Began their career in Business Development at VMware and Acronis, before a spell as the EIR at Bain Capital Ventures. Co-founded Stackdriver, which was then sold to Google, where they then worked in Product Management.
Dan Belcher
(Co-Founder)Originally a Microsoft Program Manager, and after spending some time in consulting moved to Sonian as Director of Product Management. Subsequently co-founded Stackdriver, and worked as a Google Product Management lead after its acquisition.
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