Support Engineer, mabl
AI-native test automation platform
Job no longer available
AI-native test automation platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To give the coverage that builds itself, runs itself, and recovers itself so teams can ship at the speed of AI coding agents with confidence.
Role
Who you are
- 3+ years of experience
- Knowledge of QA/Automation testing
- Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus
- Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools
- Knowledge of ticketing systems such as Salesforce and Jira
- Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
- Customer-centric attitude, with strong communication skills and technical acumen
- Deep passion for representing customers needs in product planning and design processes
- Strong analytical skills, with a bias for using data to identify trends and opportunities
- Interest in learning good test automation practices and patterns
What the job involves
- To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders
- Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler
- We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
- Take ownership of customer issues reported and seeing problems through to resolution
- Create and evolve support and customer success processes, tools, and technologies
- Work cross functionally with other teams at mabl to improve the customer experience
Our take
The quickening pace of tech development over recent years has led to lengthy testing and code review backlogs. This is an issue for quality engineers, both in terms of operational efficacy and security. Mabl’s solution is to provide an accessible and integrated framework that allows more teams to carry out testing, more reliably, and at greater speed.
The gamut of testing mabl offers runs from API, to low-code, to auto-healing, to mobile. So it’s an impressively broad sweep, and it’s helped mabl land top-tier clients including Barracuda, jetBlue, and Stack Overflow. With more companies beginning to adopt automated testing tools, the market is expected to grow substantially, and with its stable position, mabl should be able to ride the swell.
Mabl will, however, need to stay ahead of the flurry of new competitors like Testim, Mesmer, and Virtuoso. It’s making smart steps to do so: with a number of recent achievements, including launching AI-powered, low-code mobile app testing. This is likely to prove appealing to the growing number of companies looking to streamline their mobile app testing processes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$40m
SERIES C
May 2020
$6.1m
EARLY VC
Total funding: $76.1m
Company benefits
- 401K, FSA, and DCA: For your health, your family, and your future, we've got your back financially.
- Health & Wellness: Medical, dental, and vision coverage paired with generous sick time and family or medical leave helps to round out our commitment to wellness.
- Work/Life Perk: This monthly allowance is designed to make it easier to balance your work and home life.
- Team Collaboration Perks: Collaboration is easiest when we know each other, so we have perks that encourage mablers to get together throughout the year.
- Mabl Kudos: Our recognition program rewards those going above and beyond through swag, gift cards, or charitable giving.
- Learning & Development: Growth and development is encouraged at mabl, individualized and focused on how you want to grow your career.
Company HQ
Downtown Crossing, Boston, MA
Leadership
Izzy Azeri
(Co-Founder)Izzy began their career in Business Development at VMware and Acronis, before a spell as the EIR at Bain Capital Ventures. Co-founded Stackdriver, which was then sold to Google, where they then worked in Product Management.
Dan Belcher
(Co-Founder)Originally a Microsoft Program Manager, and after spending some time in consulting moved to Sonian as Director of Product Management. Subsequently co-founded Stackdriver, and worked as a Google Product Management lead after its acquisition.
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