Forward Deployed Operations, Ramp

• Technical Skill. 2 years of experience in software engineering. Ramp uses Python, React, and SQL
• Client Experience. 1 year of experience in an external customer-facing role
• Excellent Communication. Superb written and verbal communication skills (presentations, documentation, speaking at the right audience level)
• High Ownership Mentality. Track record of driving outcomes through your own initiative

Desirable

• The forward deployed engineering (FDE) team is one of the fastest growing engineering teams in the company, and our mission is to scale Ramp upmarket and win in our biggest new verticals
• We serve some of the largest companies in the world to automate their financial operations, with a focus on generalizing our work and achieving product-market-fit in enterprise
• FDE Ops is a new role to help accelerate our team’s mandate by working closely with our largest customers and improving our team’s operational efficiency
• For every new feature Ramp launches, we do extensive discovery with customers, teach them how to use the product, work with their technical teams to integrate, and make sure each launch is smooth
• This role bridges the gap between engineering and stakeholders, with a focus of improving our processes, automation, and AI tooling
• Triage. The FDE team must triage new enterprise requests on a daily basis and you'll help us make sure we're focused on the right things
• Scoping and Onboarding. We do extensive scoping with our customers to make sure we have a clear launch checklist
• Communication and Education. You'll help customers new to Ramp understand how to integrate with the product and keep up to date with project status
• Technology and Automation. Identify opportunities to automate and empower users to get things done
• Documentation and Repeatability. Build a library of documents, checklists, and processes so that we have a repeatable, efficient playbook to engage with large clients