Payment Operations Analyst, Highnote
$85-125k
+ Equity
Card issuer and payments services
Job no longer available
Card issuer and payments services
101-200 employees
Job no longer available
$85-125k
+ Equity
101-200 employees
Company mission
To address limitations in the growing embedded finance market.
Role
Who you are
- Positive, enthusiastic, highly organized with an excellent work ethic and a desire to be “hands-on” while also creating a best in class function
- 5+ years operations experience in a fast paced company, preferably fintech, with 2+ years of hands on experience in payment operations, payment processing or digital banking
- Very strong communication skills to develop and perform processes and reporting and to communicate issues, solutions and recommendations
- Knowledge of payments processing, technology, settlements and money flows (preferably in card issuing or card networks)
- Experience with payments related tools, systems, and data
- Strong analytical skills that result in being an excellent problem solver with the ability to quickly get to the root of a problem, see patterns and formulate solutions
- Solid working knowledge of accounting concepts and terminology, particularly account reconciliations
- Detail oriented and tenacious to track and trace all payment transactions and outcomes
- Excellent Excel/Google Sheets skills a must
- Comfortable with repetitive tasks
What the job involves
- We are seeking a Payments Analyst to join our team to perform and continuously improve the processes with our bank and card network partners
- This role will work closely with the Payments Operation Specialist to perform role responsibilities and ensure accurate and quick completion of daily tasks
- Additionally, this role will help manage all transaction and payments activity across our systems and bank accounts including reporting, reconciliation, disputes/charge and troubleshooting
- The successful candidate will use their prior experience to help document the processes, metrics, and reporting required to perform this function
- Perform daily operations for settlement with bank and card network partners
- Maintain reporting and processes for daily, weekly and monthly reconciliation between internal systems, banking/card network partners and the general ledger
- Maintain reporting and processes for daily, weekly and monthly reconciliation of cash balances and deposits for customer accounts
- Help solidify processes, reporting and KPIs for disputes, chargebacks and other payments issues
- Conduct daily, weekly and monthly reconciliation activities adhering to internal procedures, policies and customer/partner commitments
- Troubleshoot and conduct day to day research of payments activity, disputes/chargebacks and reconciliation issues
- Support operations/product/engineering and compliance in responding to customer and bank partner inquiries and fraud response
- Collaborate across internal stakeholders to make recommendations for system, process and product improvements
- Other tasks as needed
Our take
Highnote is revolutionizing the world of branded payment cards, offering businesses of all sizes the ability to issue customizable cards for customers or employees. Whether for in-store shopping, loyalty programs, or corporate expenses, Highnote makes the process quick and affordable - something that was once only accessible to the largest companies.
Founded by former BrainTree and PayPal executives, Highnote has quickly gained traction in the fintech space. With significant funding and a focus on innovation, the company is positioning itself to surpass competitors like Marqeta. By leveraging the latest technology, Highnote has built a modern platform that enables businesses to create and manage payment cards more efficiently.
With a fresh $90M in funding, new acquiring capabilities, and a strong backing from major investors and partners, Highnote is clearly making its makr. As it continues to grow its platform and expand its global reach, the company is ready to be a key player in the future of embedded finance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2022
$25m
CONVERTIBLE
Sep 2021
$54m
SERIES A
Total funding: $90.5m
Company benefits
- Equity
- Health, Dental and Vision Insurance
- Flexible PTO
- Parental Leave
- 401k Plan
- Paid Lunch During Work Days
- Work From Home Stipend
- Team Events and Offsites
Company HQ
Yerba Buena, San Francisco, CA
Leadership
John MacIlwaine
(Co-Founder & CEO)Previously CTO of Morgan Stanley's Private Client Group, and Head of Global Development at Visa.
Kin Kee
(Co-Founder & CTO)Previously founded KCUBE SOlutions. They also spent 4 years at Lending CLub as the VP of Technology, and 3 years at Braintree as the Director of Architecture.
Share this job
View 15 more jobs at Highnote