Junior Account Executive, Superchat
SMB, UK Market
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- Your entry into sales
- You're excited to break into B2B sales - whether you're just starting out or already have some first hands-on experience
- Self-confident
- You believe in your ability to run and close a conversation without coming across as arrogant
- Self-starter
- You build your own pipeline instead of waiting for inbound leads, and use a quiet week to prospect even harder
- Coachable
- You take direct feedback without getting defensive, and visibly apply it in your next conversation
- Resilient
- You bounce back quickly from a lost deal or a tough week and keep your activity levels consistently high
- Fast learner
- You get up to speed on a technical product quickly and can explain it to customers in a way they understand
- Structured
- You keep your pipeline clean and your CRM notes reliable, without anyone having to chase you
- Strong communicator
- You're a native English speaker with excellent written and verbal communication skills
What the job involves
- In this role, you'll own the full sales cycle in the UK market
- You'll handle warm inbound enquiries while proactively prospecting new leads yourself, book and run demo calls, and guide the process through to successful close
- You'll also support technical implementation to ensure new customers get off to a strong start
- Your Day To Day
- Demos & Product Presentation (~80%)
- You convince prospects to join a product demo and book the relevant appointments
- You present Superchat's capabilities convincingly and show customers how the product solves their specific challenges
- Lead Sourcing & Prospecting (~10%)
- You generate new pipeline independently, regardless of inbound leads, and identify the right target customers in the UK market
- Closing (~10%)
- You convince prospects to sign a contract and successfully guide the sales cycle through to close
- Customers: your most important point of contact day-to-day - from first outreach through demos to close
- Sales Team: for joint training, knowledge-sharing, and exchanging best practices across the sales cycle
- Customer Success Team: for handover after a successful close and a smooth start to onboarding
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.9m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.8m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
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