Platform Site Reliability Engineer, Nexthink
$156-244k
Digital employee experience management
Be an early applicant
Digital employee experience management
501-1000 employees
Be an early applicant
$156-244k
501-1000 employees
Company mission
Nexthink's mission is to delight people at work by helping IT to shape smart and productive workplaces.
Role
Who you are
- Minimum BS in Computer Science/Engineering
- 5+ years in an SRE/platform engineering role supporting SaaS platforms
- Strong hands-on experience with public cloud services (AWS, GCP, Azure)
- Proficiency with Kubernetes, container-based deployment and related ecosystems (Helm...), and containerized microservices
- Strong programming or scripting skills (Python, Go, Bash...)
- Experience with CI/CD pipelines (e.g., GitHub Actions, GitLab CI, ArgoCD)
- Experience with observability stacks (Prometheus, ELK/EFK, Datadog, etc.)
- Comfort with being part of a rotating on-call schedule, including handling critical incidents and conducting post-incident reviews
- Strong system-level troubleshooting skills and a proactive mindset toward incident prevention
- Deep understanding of Linux systems, networking, and common troubleshooting practices
- Experience supporting multi-tenant microservices architectures
- Familiarity with service mesh, e.g., Istio
- Knowledge of zero-downtime deployment strategies, blue/green and canary releases
- Exposure to compliance standards such as SOC 2, ISO 27001, or HIPAA. FedRAMP experience is a big plus
- Experience with chaos engineering or resilience testing practices
What the job involves
- Nexthink is looking for a strong Platform Engineer with SRE operations experience to strengthen our infrastructure and accelerate our ability to deploy, monitor, and scale systems effectively. As a SaaS provider, our customers rely on us to deliver a seamless, reliable, and scalable experience 24/7
- Join Nexthink's vibrant team where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. Embrace the future with Nexthink in US; apply now and become a key player in our dynamic Platform Engineering/SRE organization
- Design, build, and maintain the infrastructure powering our multi-tenant SaaS platform with reliability, security, and scalability in mind
- Implement and manage cloud-native systems (AWS) using best-in-class tools and automation
- Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support continuous delivery
- Establish and enforce SLOs, SLAs, and error budgets, and proactively address availability and performance issues
- Develop infrastructure as code (Terraform or similar) for repeatable and auditable provisioning
- Experience in programming solutions for Platform Tools such as for automation, monitoring, provisioning, using programming technologies
- Solid understanding of the network stack (TCP/IP, VPN, HTTP, SSL, routing, etc.), cloud topologies (VPC, Virtual Subnets, NACLS, NSG, ILB, ELB, etc.) and storage (S3, EBS, Azure Files etc)
- Monitor system health, application performance, and user-facing SLAs using tools like Datadog, Prometheus, Grafana..
- Be a main actor and improve incident response practices and help reduce mean time to detect (MTTD) and recover (MTTR). Experience in coordinating teams and persons to maintain a SLA
- Ability to troubleshoot, narrow down and fix incidents with minimal intervention of other functions
- Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication
- Work closely with software engineers to embed reliability and observability into every service
- Develop automated runbooks, health checks, and alerting to support reliable operations with minimal manual intervention
- Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases
- Contribute to security best practices, compliance automation, and cost optimization
Our take
Bad experiences with IT environments cost companies 100 hours per person each year. In order for businesses to avoid those hours of lost productivity, they need to ensure that their employees' digital experience is working for them.
That's where Nexthink's digital experience platform comes in. Its platform combines monitoring, user engagement, analytics, and automation — all from the employee’s perspective. Using one platform, companies are able to handle all parts of their employee's digital experience cycle, from issue detection to employee engagement. Not only does this allow for businesses to be more productive, it also leads to happier employees no longer bogged down by frustrating IT failures.
The company boasts over 1,100 enterprise customers with more than 15 million employees between them. With offices across the globe, its existing customer base is already large. Nexthink has remained focused on further innovation and partnerships, adding capabilities such as conversational AI. The increase in companies looking to invest in digital employee experience tech is set to keep Nexthink on its existing growth trajectory.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2021
$180m
SERIES D
Nov 2018
$85m
SERIES C
Total funding: $336.2m
Company benefits
- Flexible working
- Life insurance
- Critical illness cover
- Income protection
- Pension plan
- Maternity & Paternity leave
- Car allowance
- Job training and professional development
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Prilly, VD
Leadership
Pedro Bados
(CEO)Previously worked as an Artificial Intelligence Researcher before co-founding Nexthink in 2004.
Patrick Hertzog
(User Experience Officer)Before co-founding Nexthink, they worked as a Research Assistant at a polytechnic school in Switzerland.
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