Enterprise Customer Success Manager, Pluralsight
English/French Speaker
$104-130k
Plus bonus eligibility
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$104-130k
Plus bonus eligibility
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- Experience with Gainsight and Salesforce.com preferred
- An understanding of the software engineering development life cycle and workflows
- Technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions
- Understanding of learning and development frameworks and ability to drive learning strategies
- Bilingual - English + French is highly preferred
- Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree
- Experience in progressive customer success or similar field (sales, professional services, consulting, technical enablement, learning & development)
- Experience supporting global enterprise customers on both SaaS and On-Premises solutions
- Experience building relationships with CTO, CIO, VP of Engineering and other senior technology leaders internally and customer facing, and the ability to network across internal pillars/departments
- This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility
- Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs
What the job involves
- In this role, you will work to engage, retain, and enable our customers to fully utilize our platform to achieve their desired business outcomes. As a successful CSM, you will build memorable client relationships and show ability to achieve trusted adviser status in the customers’ minds
- You'll work closely with account executives to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets
- A Strategic Growth Partner: You are committed to driving the Pluralsight Client Engagement Model forward, ensuring that every interaction results in mutual success and long-term value for both the customer and the business
- An Accountable Lifecycle Owner: You take full ownership of your portfolio from onboarding to renewal, proactively anticipating needs and mitigating risks to ensure a seamless negotiation process and a clear path for expansion
- A Data-Driven Strategist: You are dedicated to mastering our internal tools to interpret customer health and utilization, translating those insights into timely, corrective actions and strategic recommendations that prove ROI
- A Catalyst for Change: You strive to inspire your customers to adopt industry best practices, guiding them through successful implementations and accurately forecasting the future health and growth of their portfolio
- Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success
- Take full accountability for your accounts in all aspects from onboarding and adoption to renewal
- Anticipate customer needs and proactively mitigate risk throughout the customer life cycle, ensuring a streamlined renewal and negotiation process, and ultimately positioning your accounts for growth
- Navigate, interpret, and use provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers
- Take corrective actions in a timely manner based on these insights to make strategic recommendations helping customers be more successful
- Inspire change within customers to drive adoption of standard methodologies and successful implementations
- Predict and forecast risk, renewal and expansion within customer portfolio
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has seen significant growth in recent years, capitalising on the surge in demand before many competing startups emerged. Despite facing competition from major players like Grow with Google and Udemy, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder & Content Advisor)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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