Senior Customer Success Manager, Gettyimages
German Speaker
Royalty free stock images
Open for applications
Royalty free stock images
1001+ employees
Open for applications
1001+ employees
Company mission
To move the world through our images, videos, and illustrations which seek to inform, drive debate, entertain, inspire, and challenge historic biases.
Role
Who you are
- You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the business
- You’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesse
- You bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when needed
- You are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisation
- You have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environment
- You’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language markets
- You are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisions
- You thrive in a high-performance culture where targets matter, and you're driven by the pursuit of both collective and individual success
- C1 Level or above in both German and English - verbal and written
- An additional language to the above is desirable, however not a 'must have'
- Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverables
- Ability to use video conferencing, business intelligence data tools and email marketing tools as standard
- Experience and natural affinity to carrying out customer phone / video call discovery, to prioritise placing the best product with each customer at an efficient price
- Skills to grow and lock in revenue of allocated customer renewals using business analytics
- Ability to sell and upsell, growing customer retention and expansion of underpenetrated customer accounts, including a track record of proactive behaviour in upselling and creation of FSE leads
- Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs
- Ability to work in fast-paced, performance driven, collaborate team environment
- Experience developing accounts and finding opportunities to grow accounts within a sector
- Experience using an enterprise CRM system or similar to handle sales through its required stages
- Strong negotiating and customer communications skills
- Time Management- ability to prioritise opportunities, develop strategies, and meet renewal deadlines
- Confidence in working in a changing environment both externally and internally, for an international company
- Shows an ability to anticipate cultural needs by adapting selling approach to cater to territorial differences
- Has proven track record of building excellent relationships across departments internally and with clients
What the job involves
- Works to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution selling
- Owns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations & reaching timely closures whilst always relating back to the need of the customer
- Negotiates contract terms that meet clients' needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images
- Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customers
- Provides complete transparency to management of renewals, potential business risks, and engages involvement from managers as needed
- Provides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer data
- Consistently attains and exceeds important metrics and target expectations
- Drives retention strategies
- Provides Client Support- user set ups, pricing quotes, research & general inquiry support
- Conducts client Onboarding as appropriate
- Focuses on improving Getty Images' value for each customer through non-subscription products
- Where appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry events
- Brings solutions independently
Our take
Getty Images is the most trusted and esteemed source of visual content in the world, with hundreds of millions assets available through its brands. The company serves creative, business and media customers, regardless of size, in almost 200 countries.
Operating the most comprehensive digital archive in the world, the company works with contributors and content partners to cover more than 160,000 news, sport and entertainment events each year. Part of its success is its maintenance of long-standing partnerships with premium brands including the BBC, Sony Pictures, Dove, and NASCAR.
Already an extremely established presence, Getty Images is set to remain a market leader as it furthers the reach of its subscription-based model across the globe. It continues to bolster its archives, for example with the acquisition of Motorsport Images, and is also set to play a key role in the development of the AI imagery sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Healthcare Coverage
- Work‑Life Balance and Remote Flexibility (dependent on region)
- Time‑Off Benefits (dependent on region)
- Retirement Benefits
- Life Insurance
- Transit Benefits
- Team‑ and Office‑Wide Celebrations
- Donation Matching & Volunteer Days
Company HQ
Seattle Chinatown-International District, Seattle, WA
Leadership
Craig Peters
(CEO, not founder)Former SVP (Business Development, Content & Product) and VP (Footage, Music, & Multimedia) at Getty Images. Former Board Member at both Daylife and Life.com. Previous SVP at MediaVast, VP (Business Development) at Fox Interactive Media, and Director (New Media & Strategic Development) at PGA Tour.
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