Technical Program Manager, BigCommerce
$120-205k
Open SaaS ecommerce platform
Posted today
Open SaaS ecommerce platform
1001+ employees
Posted today
$120-205k
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- Do you thrive at leading cross-functional teams? Have you mastered continuously improving and managing Agile software development teams and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to end-users? If so, BigCommerce has an exciting full-time opportunity for someone like you
- Must have 7+ years of experience as a technical project/program manager leading medium to large infrastructure projects that involved collaborating with cross-functional teams
- Experience working with cloud providers like GCP, AWS is highly desirable
- Project management, Agile development, process improvement/quality certifications are desired (e.g. PMP, ScrumMaster, Lean or Six Sigma)
- Must demonstrate direct experience using Agile methodologies (Kanban and Scrum) for managing projects and coaching teams
- You have experience using a variety of tools like JIRA, Confluence, Smartsheets and G Suite
- Self-driven. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily
- Naturally curious. You're innovative, extremely creative and constantly providing ideas to optimize the process
- Fun. You're a charismatic person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome
- Pragmatic. You understand the awesomeness and downfalls of Agile, waterfall, and other philosophies & methodologies - and know what to apply for each situation
- Motivated. You understand the impact of a highly satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
- Positive. You know that when like-minded, talented colleagues put their minds to achieving ambitious goals, great things happen. You bring that positivity & attitude to everything you do
- Problem Solver. You use logic, as well as imagination, to make sense of a situation and come up with an intelligent solution
- Scrappy. You have an innate, scrappy and entrepreneurial drive to get things done in a fast-moving environment where things can (and do!) change quickly, priorities compete, and you may not always have all the details upfront. Nothing gets by you
- A utility player. You're willing to help out wherever needed
What the job involves
- The PMO (San Francisco) team is seeking a Technical Program Manager to support the global Infrastructure Engineering team
- The infrastructure team is responsible for the day-to-day operation of the BigCommerce platform and is driven to improve efficiency, reliability, performance and security of its foundational systems
- The team consists of engineers with diverse backgrounds in systems administration, network engineering and software engineering and utilizes a broad set of software, DevOps and configuration management technologies to deliver solutions in a Cloud based environment
- Our global PMO, leads projects/programs across the company, from Product Development to Marketing to Sales and everywhere in-between
- You’ll be collaborating with both internal customers and external partners to help define and execute our global infrastructure roadmap
- Drive multiple simultaneous projects from start to finish and deliver value to our merchants on-time
- Manage daily activities of scope management, project, and resource planning, progress tracking, proactive risks and issues management, cross-functional/stakeholder and leadership communication
- Own the go-to-market process from kick-off to General Availability and provide cross-functional visibility into status, resourcing needs, dependencies, granular requirements, dates and escalations for projects
- Demonstrate stellar stakeholder management and executive presentation skills
- Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard lever
- Lead and inspire your teams; influence everyone around you
- Collaborate with colleagues within our PMO and across all other functions
- Apply your hard-earned experience to creatively solve for the desired shared outcome each and every day
- Make the most of your chops to work with technical and not-so-technical counterparts
- Contribute to our company culture and collective intelligence
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company values
- Customers First: Our company exists to help merchants sell more. We make every decision and measure every outcome based on how well it serves our customers
- Think Big: Being the world's leading commerce platform requires unrivaled vision, innovation and execution. We never settle. We challenge our ideas of what’s possible to better meet the needs of our customers
- Make a Difference Every Day: We constantly push ourselves to be our best. We focus on solutions and arrive every day inspired to make an impact through our talents, passion and hard work
- Team on a Mission: BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition
- Act with Integrity: We’re honest, transparent and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or passive-aggressive behavior
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
Salary benchmarks
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Diversity, Equity & Inclusion at BigCommerce
- We foster a culture that encourages the inclusion of every employee by celebrating our individuality and our common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are
- Our differences make us unique and create the diversity we value. We commit to creating an environment where each of us is treated with response and dignity and the expression of each individual's perspective, thoughts and ideas is encouraged
- Greatness is inherent in all people, no matter their demographic background or personal experiences. We will take action to ensure that every individual has an equal opportunity to grow and achieve their maximum potential
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