Customer Solutions Manager, Amazon
$105.1-204.3k
Office located in East Palo Alto, CA or Santa Clara, CA or Irvine, CA or Pasadena, CA or Santa Monica, CA
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
$105.1-204.3k
Office located in East Palo Alto, CA or Santa Clara, CA or Irvine, CA or Pasadena, CA or Santa Monica, CA
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, Math, Operations Research, or a related field or 5 years of large-scale IT deployment or program experience
- 5+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 15% as needed
Desirable
- A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
- Ability to manage influence through persuasion, negotiation, and consensus building
- Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
- Superior written and verbal communication skills
- Demonstrated ability to effectively deliver information at the C-suite/Executive level
- Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
What the job involves
- The Customer Solutions Management role is a function that owns our customers journey throughout the adoption, go live and insures we are continuing to provide value as we increase retention and expand the customer’s footprint on AWS
- The team guides our customers through the technology, operational, educational and governance aspects of a successful AWS cloud journey
- They interface with customer and AWS leadership, driving collaboration between other core account groups
- Leverage mechanisms like the AWS Transformation Guide and Experience Based Accelerators to provide a strategic roadmap for cloud transformation
- Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices
- Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates.”
- Act as a conduit and liaison between customers, service engineering teams and support
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Expand the Customer Solutions Manager role to provide support for Greenfield accounts
- Enable cloud adoption through support of Migration programs such as the Migration Acceleration Program
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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