Principal Product Manager, Ada
Extensibility
$169-210k
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
$169-210k
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- We’re looking for a driven Senior Product Manager who thrives in complex, fast-moving environments
- You embrace challenges, act decisively, and relentlessly pursue results
- You are curious by default, asking ‘why’ until you get to the root of a problem
- Your decisions blend data, intuition, and customer insight, ensuring everything you build is intentional, high-quality, and deeply integrated into the broader product
- You focus on what matters most, prioritizing a few, high-impact initiatives that elevate the entire platform
- You think ahead, architecting strategies that not only solve today’s challenges but also position Ada for what’s next
- Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch
- A builder’s mindset in a greenfield space – You thrive in ambiguity, using creativity, experimentation, and rapid iteration to define entirely new product patterns rather than optimizing existing ones
- A strategic and execution-focused approach – You can define and execute on a long-term strategy, delivering incremental value at every stage while keeping the bigger picture in focus
- Technical fluency – You have a deep understanding of API design and SDK development, ensuring Ada’s API are powerful, and easy to integrate. You collaborate closely with engineers to architect scalable, well-documented APIs, focusing on developer experience, usability, and long-term maintainability
- A strong customer focus – You are relentless in understanding real-world customer problems, balancing big-picture thinking with an obsession for crafting the right details
- An ability to lead with influence – You bring people along by inspiring, aligning, and advocating, not by authority. You collaborate across engineering, design, and business teams to bring your vision to life
- Bias for action and problem-solving – You are self-motivated, proactive, and creative, turning challenges into opportunities and driving momentum even in uncharted territory
What the job involves
- At Ada, Product Managers own their work end-to-end, shaping every stage—from ideation to market launch
- This is a highly visible, high-impact role, where you’ll play a key part in defining and delivering innovative AI-driven experiences
- Lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs that empower customers and partners to build tailored, high-impact integrations with Ada
- Accelerate developer productivity with best-in-class documentation and tooling, focusing on structured examples and clear specifications that enable both developers and AI coding agents to build with speed and confidence
- Collaborate across teams and with external partners to identify new extensibility needs, validate novel integration patterns (e.g. MCP), and deliver product improvements that meet the diverse demands of enterprise environments
- Open new integration pathways into and out of Ada, anchoring on high-value use cases while enabling the platform flexibility required to unlock usage patterns we haven’t yet imagined
- Grow and streamline adoption of the Integration Framework, making it easier for internal teams and third-party developers to build and publish integrations that any customer can install with minimal effort
- Drive API usage and ecosystem expansion by tracking adoption, improving performance, and partnering with go-to-market teams to deliver extensibility-driven value across Ada’s customer base
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
Share this job
View 19 more jobs at Ada