Partner Operations Associate, Airbnb

• 2+ years of experience managing projects, partnerships, or operations in a fast-paced environment
• Strong organizational skills with the ability to track multiple projects and drive them to completion
• Excellent communication and relationship-building skills, with experience working with internal and external stakeholders
• Comfortable working with structured task lists and managing deliverables
• Proactive problem-solver with the ability to break down complex issues into actionable solutions
• Familiarity with Google Suite and ability to navigate technical concepts such as APIs and platforms

Desirable

• The AirCover team at Airbnb is responsible for developing and managing AirCover, ensuring Hosts and guests receive best-in-class support when their bookings don’t go as planned
• This team operates in a dynamic, fast-paced environment, collaborating closely with external partners and cross-functional stakeholders across Airbnb, including Product, Operations, and Customer Support
• In this role, you will support AirCover’s Partner Managers by tracking external deliverables, managing partner engagements, and driving operational improvements
• Your ability to proactively identify areas for enhancement and ensure seamless execution of projects will be critical to the team’s success
• Success in this role means efficiently managing partner relationships, communicating progress to internal stakeholders, and contributing to the continuous improvement of AirCover’s offerings
• Track and manage deliverables with external partners, ensuring alignment with project timelines and objectives
• Collaborate with Partner Managers to address friction points, implement improvements, and optimize workflows
• Independently interface with external partners for business discussions, status updates, and operational needs
• Communicate external progress to internal teams, proactively seeking support when necessary
• Maintain confidentiality around Airbnb’s business engagements and sensitive information
• Support additional projects as needed to enhance AirCover’s operations and service delivery