Senior Finance Manager, eBay

• Professional qualification (ACCA, CIMA or ACA) preferred
• Strong experience in FP&A/finance business partnering
• Leadership experience and experience leading a team
• Strong MS Excel command
• Ability to present and drive decision-making at all levels of the organisation
• Strong interpersonal skills and proven ability to partner effectively with all functions and levels within the organisation
• Excellent written and verbal communication skills
• Ability to multi-task and deliver on tight timelines
• Ability to perform in a matrix organisation with a high degree of complexity and ambiguity

• The Senior Finance Manager – Global Customer Experience (GCX) is responsible for ensuring that business decisions are appropriately based on accurate and reliable metrics and financial information
• You will drive cost awareness and efficiency of the GCX teams, whose mission is to help eBay’s customers and tackle their problems in the quickest, simplest, easiest, and most cost-effective way possible…while making them feel great about eBay along the way!
• Responsible for oversight of spend and enabling the business to manage spend as part of the monthly forecasting, annual budgeting processes
• Develop standardised automated presentation content for Monthly Business Review of key metrics and expense drivers including providing insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
• Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and the hiring plans for all the Global functions
• Be fully accountable for partnering with Capacity Planning, Partner Management, and leadership to align monthly and quarterly spend and ensure there is clarity on what we can afford to invest/what we need to save in the customer service organisation
• Own relationship with our shared service centre Genpact to identify where they can support streamlining processes and accuracy
• Be an active business partner who helps guide decisions and resource allocations by providing a deep understanding of return on investments on business decisions: ability to draw out insights and challenge based on trends and variance analysis
• Drive work with analytics, Global customer insights and the business to develop return on investment models which enable data driven decision making on where to spend their budget with a focus on long term sustainable profitable growth
• Use initiative to organise, interrogate large quantities of data, and draw out valuable insights by using Excel, SQL, and Tableau
• Be a GCX story teller understanding the business in depth along with its challenges, priorities and business related metrics and understanding the levers that might unlock valuable customer retention and loyalty
• Be an advocate for the business to be seen and to measure themselves as a profit centre that brings value to the organisation as opposed to just a cost centre providing service for customer queries
• Manage team members

• Comprehensive and competitive health and wellness program designed to meet your unique needs.
• We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
• Stock Purchase Plans
• Retirement Savings and Pension Plans
• Stock Awards
• Life Insurance and Disability Benefits
• Credit Union Memberships
• Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
• Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world

Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.