People Services Manager, Wellcome
£74.5k
More information about location
3 days a week in office
Global charitable foundation for science research
Be an early applicant
Global charitable foundation for science research
1001+ employees
Be an early applicant
£74.5k
More information about location
3 days a week in office
1001+ employees
Company mission
Wellcome's mission is to support science to solve the urgent health challenges facing everyone.
Role
Who you are
- You will need to be a great people manager, comfortable coaching and mentoring colleagues, giving, and receiving feedback and working collaboratively across the wider People team and organisation
- You will have experience of operational HR, including employee relations, alongside a strong understanding of performance metrics, SLAs, and system acumen for managing a people service helpdesk
- Experience with Workday, proficiency in IT and MI reporting, and the ability to operate autonomously and manage a team in a hybrid environment
- Operational HR expertise, (possibly from a people partnering role) including experience in employee relations, policies, procedures, and team leadership, with a proven ability to lead by example
- Has a strong understanding of performance metrics and SLAs for a people service helpdesk, with diligence in maintaining data integrity
- Demonstrates good system acumen for troubleshooting, developing strategies, and focusing on enhancing employee experience
- Experienced in communicating complex information to stakeholders and managing team performance
- Capable of working on multiple projects across various stakeholder groups and adept in using Workday within a People Shared Services environment
- Holds competent IT skills, including MI reporting development, and knowledge of People Helpdesk tools, with CIPD qualification preferred and a continuous improvement mindset
What the job involves
- We are looking for a People Services Manager to join our team
- You will be joining our dynamic People Service Desk Team. This team is at the heart of our HR operations, managing a diverse range of HR-related services and inquiries throughout the entire employee life cycle
- If you are passionate about delivering exceptional HR services and support, this is the role for you. You will be working in a collaborative and supportive team, with opportunities for professional growth and development as well as a chance to make a real impact on the employee experience at Wellcome
- You will be leading the People Service Desk within the People Team reporting to Associate Director (AD), People Operations, responsible for:
- Providing an efficient, end-to-end HR services acting as the central point of contact for employees seeking support or information on HR policies and procedures
- Continuously enhancing and improving our service offerings to ensure the highest level of employee satisfaction
- Fostering a self-service culture by empowering employees to access the information and tools they need independently
Application process
- Closing date: Monday, 3 March 2025
- To apply please upload your current CV and complete our short application
- Interview dates: W/c 17 March
Salary benchmarks
Our take
The Wellcome Trust was originally founded in 1936 to fund medical research and has since grown into the UK’s largest private scientific research fund, and one of the wealthiest charities in the world. Disbursing over £1 billion in funds a year, it has provided funding to numerous medical research projects in its focus areas of mental health, climate & health and infectious diseases. These include the Cancer Genome Project and the Ebola Emergency Initiative.
Wellcome's recent decision to divest itself of its shares in fossil fuels has also relieved it of a persistent source of controversy, as this was potentially hindering the credibility of its climate change research. Wellcome has since partnered with the World Economic Forum to collect data on how climate change is affecting health worldwide.
The company is also moving to adjust to a more global role. The majority of its funding has historically been allocated to UK firms, but as climate change and infectious diseases know no borders, neither does research into solutions to these problems. ln 2019 it established an office in Berlin to strengthen its scientific links in the EU and to allow it to more easily fund important research outside of the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Holiday – 25 days’ holiday a year plus bank holidays (and we usually close between Christmas and New Year)
- Pension (defined contribution plan) – you contribute at least 3% and we pay in 15% of your salary
- Income protection – to maintain your income if you have a prolonged illness or disability
- Life assurance – four to six times your basic salary if you’re a member of our pension plan
- Interest-free travel season ticket loan
- Private medical insurance – we pay the cover, you pay the tax (and you can pay to add dependants)
- Gym and fitness classes – free membership to on-site gym and subsidised fitness classes and treatments
- Employee assistance programme – free, independent 24/7 help and advice for work-related issues as well as problems affecting your home life
- Mental health support – our network of mental health first aiders can be a first point of contact, or help while you're receiving professional help
- Health assessments (free and voluntary) – after you’ve been here for one year, then every two years after that
- Occupational health – annual eye tests and flu jabs, as well as job-related vaccinations
- Flexible working – we make every effort to support flexible working, including flexible working hours and remote working (we respect people's different working preferences and the need for a healthy work-life balance)
- Flexi-leave scheme – you can buy or sell up to five days of your holiday entitlement a year
- Staff social club – a range of sports teams and fun events throughout the year
- Volunteering – we give you up to four days' paid leave a year to contribute to our local community
- Give As You Earn – allows you to make tax-free donations to the charities you care about
- Cycle-to-work scheme – we offer at least 25% discount on bikes and cycling equipment and we have secure cycle storage, lockers and showers
- Subsidised restaurant and cafe
- Wellcome Collection discounts – 20% off food, drink and gifts from our cafe, restaurant and shop
- Discounts through Perkbox – shopping, restaurants, cinema tickets, phone insurance and gift cards
Company values
- We make it count
- We act boldly
- We stretch ourselves
- We pull together
Company HQ
London, UK
Articles
Leadership
Jeremy Farrar
(Director, not founder)Has been Director of the Wellcome Trust since 2013. Before that was Director of Oxford Clinical Research Unit, working on research and clinical trials for diseases in Vietnam.
Share this job
View 2 more jobs at Wellcome