Solutions Engineer, Sprout Social
$100k
OTE
Plus incentives at target performance
All-in-one social media management platform
Job no longer available
All-in-one social media management platform
1001+ employees
Job no longer available
$100k
OTE
Plus incentives at target performance
1001+ employees
Company mission
To help organizations of all sizes become better marketers and create the world’s most beloved brands.
Role
Who you are
- 3+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives
- Experience demonstrating a software platform (Making presentations)
- Excellent communication and presentation skills with the ability to present to a variety of external audiences
Desirable
- Understanding of social networks (in particular Twitter, Facebook, Instagram and LinkedIn) and social media strategy for large organizations
- Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs
- Flexibility to work on multiple projects and simultaneously support the Sales team
- Understanding of all components of a software sales process
What the job involves
- Be the technical counterparts to our Account Executive team working collaboratively with your peers in a customer facing environment
- Serve as product expert within SaaS based applications or social media management
- Break down complex topics and make it easily digestible to your audience
- Have a natural technical curiosity and can understand the sometimes complex changes and discussions around the network APIs
- Within 1 month, you’ll plant your roots, including:
- Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
- Partner with the Manager of Solutions Engineering to define key success metrics for your role and how you will measure against them
- Shadow Solutions Engineers on calls and demos to learn sales strategies and positioning
- Dive right into our platform to learn about what makes our platform unique and why customers love our solutions
- Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions
- Complete a demo and written certification to ensure comprehension
- Within 3 months, you’ll start hitting your stride by:
- Regularly meet with your Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation and expansion opportunities
- Begin to conduct demos on your own with minimal oversight. You will consult with prospects and customers to identify their business goals and objectives and translate their needs into actionable next steps
- Within 6 months, you’ll be making a clear impact through:
- Be highly confident in demoing our platform and will apply the “Demonstration to Win” methodology for all of your demos
- Fully grasp the various use cases for social media - brand awareness, customer care, lead generation, etc
- Successfully position our solution against any number of competitors
- Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals
- Within 12 months, you’ll make this role your own by:
- Be someone who is held in high regard by their peers and the Account Executives you support
- Be a contributor to the broader Solutions Engineering team and help to create training materials for the Sales team and onboard new Solutions Engineers
Our take
Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.
With plenty of big-name customers, including Unicef, Chipotle, and Subaru, Sprout Social has established a trusted and effective brand of its own. It dodged direct competition with social engagement platform Hootsuite by expressly prioritising its customer service tools, where Sprout Social appears to be generally recognised as superior.
To double down on serving the social commerce market and carve out a distinctive niche ahead of this e-commerce trend’s anticipated success, Sprout Social has integrated with platforms such as Shopify, Canva and Facebook Shops. It is also a member of the TikTok marketing partner program and has continued to receive accolades for its software.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2018
$40.5m
SERIES D
Feb 2016
$42m
SERIES C
Total funding: $101.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company HQ
Chicago Loop, Chicago, IL
Leadership
Justyn Howard
(Co-Founder & CEO)They were Senior Account Executive at New Horizons, and worked in Learn.com's Executive Account Sales department.
Aaron Rankin
(Co-Founder & Board Member)They have a Master's in Information Systems Management from Carnegie Mellon and were an IT Architect at IBM. They were also a Software Engineer at Endeca, and they are currently an investor with Rankin Family Ventures.
Peter Soung
(Co-Founder & Head of Growth)They studied Computer Science at Penn State before working at IBM as a Software Engineer. They also worked as a Sales Engineer at companies such as Endeca.
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