IT Support Technician, Astranis
Associate
The base salary for this position is $1750 per week.
3+ days a week in office
Next generation satellite broadband service
Open for applications
Next generation satellite broadband service
201-500 employees
Open for applications
The base salary for this position is $1750 per week.
3+ days a week in office
201-500 employees
Company mission
To give the 4 billion people without access to internet the ability to get online.
Role
Who you are
- Excellent customer service
- Understanding of troubleshooting techniques
- Exhibits critical thinking skills
- Able to take notes and remember directions
- Experience with Windows, MacOS, and/or Linux
- Highly motivated with an interest in helping and teaching others
- Able to perform duties autonomously without much supervision
Desirable
- Experience with Network troubleshooting
- Experience with Microsoft 365
- Familiarity with troubleshooting/updating scripts
- Comfortable with replacing hardware in laptops and desktops
What the job involves
- Associate programs at Astranis typically last for twelve weeks, and are salaried roles designed for students and recent graduates who have received their Bachelor's degree
- As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority
- Assist with support tickets and escalate as needed
- Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
- Help with inventory management
- Keep documentation on infrastructure, policies, and procedures up to date
- Account management, troubleshooting, and password resets
- Assisting with infrastructure upgrades and larger projects
- Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
- Collaborate with team members to address IT challenges as they arise
Our take
Internet access is swiftly becoming a core feature of modern life across the world - as of 2021, nearly 60% of the global population were active internet users, and the number is only set to climb. Looking to facilitate and benefit from this are Astranis, who have developed advanced small-form factor satellite technology (similar to SpaceX) to improve satellite internet access across the world.
This has proven an astronomically successful proposition with an overwhelming demand from global customers, including a partnership to triple data speeds across the state of Alaska. This is no surprise, as provision of basic internet capabilities is in the interests of industry, governments, and the population at large.
With a valuation of $1.6 billion, the company's April 2023 injection of capital is set to ensure the company meets its production demands. Its satellite method is already groundbreaking and the company's first one launched in 2023. Two more launches are scheduled for 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
SERIES D
Apr 2023
$100m
LATE VC
Total funding: $603.7m
Company benefits
- An equity stake in the company
- Comprehensive medical, dental, and vision insurance
- Unlimited vacation days
- Healthy, delicious, free lunch catered in every day
- Complementary OneMedical membership
- Great office chairs, stand-up desks, and a machine shop
- Reimbursement to spend on commuting from outside SF
- Generous, fully-paid parental leave
Company values
- Master your craft - We take pride in our work and go the extra mile
- Step up - We are unapologetically ambitious and take on great responsibility
- Stay curious - We seek out new knowledge and are happy to teach others what we know
- Assume good - We assume the best of intentions and communicate with kindness and candor
- Take the time - We level up not just at work but beyond — mind, body, spirit, family, community
- Space is hard - We are resilient in the face of adversity and get help when needed
Company HQ
Central Waterfront, San Francisco, CA
Articles
Leadership
John Gedmark
(CEO)John co-founded the Roosevelt Institute think tank in 2004 before working as Director of Flight Operations at X Prize Foundation for 2 years. He co-founded Commercial Spaceflight Federation in 2007, before co-founding Astranis in 2015, serving as CEO.
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