Strategic Account Manager, Sardine
$120-150k
+ Equity + Commission
Fraud prevention & compliance infrastructure
Be an early applicant
Fraud prevention & compliance infrastructure
101-200 employees
Be an early applicant
$120-150k
+ Equity + Commission
101-200 employees
Company mission
To remove the friction and risks associated with high velocity money movement, from banks and cards through to digital wallets and crypto.
Role
Who you are
- You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
- You've domain experience in compliance, fintech, or AML/KYC
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You are proficient in using business intelligence tools
- You're capable of translating complex strategies into actionable processes and outcomes
- You're a natural at building relationships and collaborating with others
- You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
- You've previous customer-facing experience, preferably with a technical product
- You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
- You constantly think about ways to improve processes
- You love making customers more efficient as much as we do!
What the job involves
- Sardine is rapidly acquiring new customers and executing on an ambitious roadmap
- As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow
- This role is a combination of Account Manager and Solution Architect
- You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
- In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers
Our take
Identity and payment fraud is one of the biggest dangers facing online businesses. Sardine is setting out to solve this problem by building the first zero-day fraud prevention technology.
Sardine's technology traces intrinsic behaviour patterns to identify so-called "bad actors" online, and detects fraudsters using machine-learned fraud scores and user behavior biometrics.
The company calls itself the world's first FaaS (Fraud Detection as a Service), and its solutions are already drawing business from next-gen crypto and financial service institutions. Onboarding these institutions and scaling its customer base at pace will ensure that Sardine maintains its frontrunner position.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$70m
SERIES C
Sep 2022
$51.5m
SERIES B
Total funding: $145.6m
Company benefits
- Generous equity compensation
- Work from anywhere: Remote-first Culture
- Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
- 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
- 4% matching in 401k
- Company-wide offsites, the last one was at Miami
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, monitors, etc
- Monthly meal stipend
- Annual fitness allowance
- Unlimited access to an expert financial advisory
Company HQ
SoMa, San Francisco, CA
Leadership
Soups Ranjan
(Co-Founder & CEO)Previously worked as Director of Data Science & Risk at Coinbase, and was Head of Crypto at Revolut.
Zahid Shaikh
(Co-Founder & Head of Product)Previously worked as a Senior Product Manager at both PayPal and Uber, and was Senior Product Owner at Revolut.
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