Support Engineer, Amazon

$105.1-182k

PHP

MongoDB

Python

.NET

Java

Redis

Linux

Node.js

Ruby

Cassandra

C++

Puppet

Chef

Windows

Git

DynamoDB

Junior, Mid and Senior level

San Francisco Bay Area

More information about location

Office located in Los Gatos, CA

The largest online retailer and technology provider

Be an early applicant

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Be an early applicant

$105.1-182k

PHP

MongoDB

Python

.NET

Java

Redis

Linux

Node.js

Ruby

Cassandra

C++

Puppet

Chef

Windows

Git

DynamoDB

Junior, Mid and Senior level

San Francisco Bay Area

More information about location

Office located in Los Gatos, CA

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

To be Earth's most customer-centric company.

Job

Company

Role

Who you are

Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation
Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience
Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (ii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iii.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (iv.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC

What the job involves

Provide technical support, including fielding and handling customer issues via phone, chat, and email
Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple Amazon services
Work with development teams to establish and improve end-to-end service support
Drive customer communication during critical events
Write tutorials, how-to videos, and other technical articles for the Amazon customer community and internal training
Assist customers on a wide variety of topics, including Amazon cloud architecture, migration and troubleshooting complex performance issues
Mentor junior support engineers
40 hours / week, 8:00am-5:00pm

Our take

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Steph

Company Specialist at Welcome to the Jungle

Insights

16% employee growth in 12 months

Glassdoor (3.7)

Company

Company HQ

South Lake Union, Seattle, WA

Leadership

Jeff Bezos

(Founder & Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO)

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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