Customer Support Specialist, RentSpree

• We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment while driving growth through OKRs and project-based initiatives
• Minimum of 2 years of experience in tier 2 customer support (particularly phone support) and a proven track record of excellent written and verbal communication skills
• Ability to effectively communicate and remain professional in high-pressure situations
• Familiar with PC and Mac operating systems and mobile devices
• Experience triaging issues with users and providing solutions
• Customer service orientation and proven track record of excellent written and verbal communication skills
• Ability to set priorities, problem-solve, multi-task, and work independently
• Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
• M-F Business Hours, weekend availability when needed
• Fluency in Spanish

Desirable

• This is a contract-to-hire position with the opportunity to evolve into a permanent position
• The contract will be for a minimum of six months
• RentSpree is currently seeking a Customer Support Specialist to join our team and deliver world-class customer support
• In this role, you will provide vital assistance and guidance to agents, landlords, and renters, ensuring their rental journey is smooth and successful
• Provide Tier 2 support to users via phone and email, focusing on troubleshooting and resolving complex issues over the phone
• Guide users through system-related challenges, offering proactive solutions and exceptional customer service
• Actively contribute to the development of our Knowledge Base and chat flows to enhance self-service options
• Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
• Participate in quality testing scenarios, consistently offering feedback to improve the user experience
• Lead efforts to improve support processes, providing insights and recommendations to the team, while maintaining exceptional communication with customers and stakeholders
• Utilize data-driven problem-solving to enhance system understanding, contribute to cross-team projects, and ensure alignment with business goals
• Maintain up-to-date knowledge of RentSpree’s platform, offering advanced technical insights and independent issue resolution