Customer Success Operations Specialist, UVeye

Salary not provided

Salesforce

Zendesk

Gainsight

Junior and Mid level

New York

5 days a week in office (New Jersey, NY)

Automated, AI-based inspection systems for vehicles

Open for applications

Automated, AI-based inspection systems for vehicles

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Open for applications

Salary not provided

Salesforce

Zendesk

Gainsight

Junior and Mid level

New York

5 days a week in office (New Jersey, NY)

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Company mission

To raise the standard of vehicle inspections, to help create better mobility and safer roads.

Job

Company

Role

Who you are

2+ years of experience in Customer Success Operations, Technical Support, or Revenue Operations
Strong technical aptitude with experience troubleshooting software/hardware-related issues
Experience with CRM and CS tools such as Salesforce, Gainsight, ChurnZero, or similar platforms
Ability to manage escalations and communicate effectively with dealers and internal teams
Strong problem-solving skills with a process-oriented mindset
Excellent communication and collaboration skills to work across multiple teams
Experience in SaaS, automotive, or technology industries is a plus

What the job involves

The Customer Success Operations Specialist will play a crucial role in enhancing operational efficiency and ensuring a seamless customer experience
This role requires a blend of technical proficiency, process optimization, and customer engagement—helping to manage support escalations, assist dealers, and refine CS workflows
You will work closely with Customer Success Managers (CSMs), Support, and Product teams to ensure swift resolution of issues while maintaining strong data integrity and process automation
Technical Support & Escalations: Act as a key liaison for support escalations, proactively reaching out to dealers, troubleshooting issues, and ensuring fast resolution in collaboration with the Support and Product teams
Process Optimization: Assist in refining Customer Success workflows, including renewals, onboarding, and account management, to drive efficiency and scalability
CRM & Systems Management: Help maintain and optimize Customer Success tools (Salesforce, Gainsight, Zendesk, etc.), ensuring accurate data tracking and process automation
Dealer & Customer Engagement: Contact dealers directly to provide technical guidance, gather feedback, and facilitate issue resolution
Cross-Functional Collaboration: Work with Sales, Product, and Support teams to ensure smooth handoffs and alignment on customer needs
Documentation & Training: Assist in creating internal resources, playbooks, and training materials to enhance operational efficiency within the CS team

Our take

UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.

This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.

UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

38% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$41m

LATE VC

May 2023

$100m

SERIES D

Total funding: $251.7m

Company benefits

Private gym (including yoga and meditation class)
Spacious work space
Huge rooftop
Free UVeye scan for your car
Dog friendly

Company HQ

Teaneck, NJ

Leadership

Amir Hever

(CEO & Co-Founder)

Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).

Ohad Hever

(COO & Co-Founder)

Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.

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