Product Quality Monitoring Specialist, Tiqets
2-3 days a week in office
Digital ticketing platform for museums and attractions
Open for applications
Digital ticketing platform for museums and attractions
201-500 employees
Open for applications
2-3 days a week in office
201-500 employees
Company mission
Tiqet's mission is to make culture more accessible.
Role
Who you are
- 2+ years of hands-on experience in operations or specialist functions
- Strong analytical mindset with hands-on experience building Looker (or similar BI) dashboards and reports
- Skilled at influencing stakeholders across all seniority levels to align on critical projects
- Highly organized, proactive, and comfortable taking end-to-end ownership of your work
- Thrives in fast-moving startup/scale-up environments with minimal oversight (prior e-commerce experience is nice to have)
- Clear, concise communicator capable of breaking down complex concepts into actionable next steps
- Nice to have prior experience in e-commerce
- Living in the Netherlands
What the job involves
- The Product Quality Monitoring Specialist will be responsible for ensuring Tiqets quality standards are met to offer the best consumer and distributor experience
- This role involves monitoring product quality via many different sources and overseeing the feedback loop with internal and external stakeholders to maintain high levels of customer satisfaction. Additionally, it involves developing and implementing strategies to improve and measure product quality
- Monitor product quality dashboards and key performance metrics on a daily basis to identify products that do not meet Tiqets quality standards
- Analyse anomalies and negative trends across relevant customer and distributor metrics, including product catalog quality, price correctness, unwanted refund rate, NPS, and review ratings
- Investigate identified quality issues to understand their root causes, using available data and additional research where required
- Assess the severity and impact of product quality issues and determine the appropriate follow-up actions
- Track identified issues and improvement actions to ensure product quality returns to the required standard
- Perform targeted product quality checks and audits when data or other signals indicate a potential quality issue
Our take
Museums and attractions might have had people tolerating lengthy ticket-booth queues in the past, but the rising tide of digital transformation has today’s visitors expecting more. With many museums in particular operating on precarious funding models, they can’t afford to lose visitors, so Tiqet’s simple digital ticketing platform should offer something of a lifeline.
Tiqet’s easy browse-and-buy selection of e-tickets to top locations across the globe has proven especially useful - both for facilitating greater footfall, and for converting visitors to repeat customers with data gathering and analytics. It is this latter point that may prove especially useful: with an increasing proportion of museums' and attractions' revenue coming from gift shops and cafés, rather than ticket sales themselves, they are increasingly pivoting towards a consumer model. Consequently, they will need to keep a tighter finger on the pulse of consumer demand.
What bodes especially well for Tiqet has been an impressive funding round led by travel giant Airbnb, which offered guidance and collaboration to the startup. The company has led digital transformation in a key aspect of the tourism industry, and has made several advantageous partnerships with companies such as Klook and RUNNR.ai. At the end of 2025, it was announced that Expedia would acquire Tiqets, allowing the latter to benefit from the global travel group's wide-reaching network of partners.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Young, energetic, international work environment
- Bright, welcoming office located in the centre of Amsterdam
- Competitive salary and paid holiday leave
- Tiqets' learning academy: skill lab, group & individual learning
- Annual company getaway to undisclosed location
- Sports activities: free gym, running sessions, boot-camp, football, climbing and more
- Fun, sociable company events in and out of the office
- Friday drinks
- Summer party
- 20% employee discount code to explore great museums/venues worldwide
- Pension contribution and travel compensation
- Everyone - employed at Tiqets will receive a monthly internet allowance for working from home
- Everyone - employed at Tiqets can reimburse home work space necessities
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Luuc Elzinga
(Co-Founder & President)Previously a partner and Co-founder at Think Too. Previously worked as the company's CEO from 2014-2020.
Maarten Raaijmakers
(Co-Founder & Chief Commercial Officer)An experienced entrepreneur, they co-founded Splandingo and Mijn Register, as well as founding Minus3, before moving on to Tiqets.
Robert Westers
(Co-Founder & COO)Previously the Director at Nimbuzz Internet Media. Went on to work as CPO at Nimbuss and Paylogic International.
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