User Operations Specialist, Harvey

$72-98k

+ Equity + Bonus

Salesforce

Zendesk

Freshdesk

Junior and Mid level

New York

Remote from US

Domain-specific AI for legal and professional services

Open for applications

Domain-specific AI for legal and professional services

501-1000 employees

B2BArtificial IntelligenceLegalSaaS

Open for applications

$72-98k

+ Equity + Bonus

Salesforce

Zendesk

Freshdesk

Junior and Mid level

New York

Remote from US

501-1000 employees

B2BArtificial IntelligenceLegalSaaS

Company mission

To help professionals develop expertise, faster.

Job

Company

Role

Who you are

2 years of professional experience in customer support at a SaaS company in the technology industry
Strong empathy and communication skills with a genuine desire to help others
Comfort working in a fast-paced, high-growth environment with competing priorities
Excellent organizational skills and attention to detail
Growth mindset and eagerness to learn technical concepts over time
Experience with customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus, but not required

What the job involves

As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the Head of User Operations
Your role is crucial in providing empathetic and efficient support to our customers
Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions
Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness
Collaborate with team members to troubleshoot complex issues, escalating them appropriately when needed
Maintain a deep understanding of our products and services to provide knowledgeable support
Document customer interactions and feedback to aid in continuous improvement of our services
Work closely with other departments to resolve customer issues and contribute to the overall customer experience
Stay informed of new product features and updates to provide accurate and current support
Contribute to the development and refinement of support processes and materials, such as FAQs and knowledge base articles

Our take

The explosive popularity of generative AI tools has seen specialized solutions popping up for all kinds of industries. Hoping to help supercharge efficiency and productivity for legal teams, Harvey supplies generative AI that can assist with documentation, as well as aid research and optimize workflows.

Via natural language instructions, Harvey helps draft and analyze legal documents. It can also answer complex questions across large document sets, or even handle research queries that cover multiple domains in legal, regulatory and tax.

Its ability to support legal practitioners as if it's another member of the team is what makes Harvey particularly interesting. This approach has seen the company raise substantial funding, reaching Unicorn status in 2024. Funds are now being used to expand to new geographies, grow headcount and further collect and curate data to train more “domain-specific” AI models.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 9 rounds)

Oct 2025

$160m

LATE VC

Oct 2025

$59m

GROWTH EQUITY VC

Total funding: $1.0bn

Company HQ

Financial District, San Francisco, CA

Leadership

Winston Weinberg

(Co-Founder & CEO)

Graduated with a Juris Doctor from the USC Gould School of Law, then spent 1 year as an Associate at O'Melveny & Myers before founding Harvey.

Gabe Pereyra

(Co-Founder & President)

Previously worked as a Research Scientist at Meta and DeepMind. Also spent a year as a Brain Resident at Google.

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