Senior Director of Partner Success, evermore
$171.4-214.3k
+ Bonus and equity
More information about location
Social justice healthcare technology
Be an early applicant
Social justice healthcare technology
21-100 employees
Be an early applicant
$171.4-214.3k
+ Bonus and equity
More information about location
21-100 employees
Company mission
To eliminate health inequities and create a healthier America.
Role
Who you are
- 7+ years of experience in Account Management or Partner Success, ideally within retail, healthcare, or technology-enabled environments
- Proven success building and leading partner or account management teams that deliver exceptional results
- Demonstrated track record of exceeding expectations and accomplishing the unreasonable
- Exceptional relationship builder and connector—able to create trust and influence at all levels of an organization
- Highly detail-oriented and operationally excellent; skilled at bringing order to ambiguity and designing scalable systems
- High-agency, self-starting leader who thrives in a fast-paced environment and acts with ownership and urgency
- Strong communicator capable of simplifying complex ideas and influencing diverse stakeholders
- Commitment to building a culture that values transparency, collaboration, and continuous improvement
- Bachelor’s degree or equivalent work experience preferred
- Willingness to travel occasionally for partner meetings, team offsites, and company events
- Travel may be required from time to time as part of the role, for company events and business needs
- Evermore is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. evermore will provide a work laptop, and mouse/keyboard upon request
- Legal authorization to work in the US is required. At this time, evermore will not consider candidates who need sponsorship, now or in the future
- All offers for employment are contingent upon successful completion of a background check
- Evermore is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQIA+ – proudly embracing diversity in all its manifestations
What the job involves
- The Senior Director of Partner Success will lead evermore’s Partner Success and Relationship Management function—owning the strategy, structure, and operations that ensure our strategic retail partners are not only satisfied, but delighted. This leader will ensure that evermore’s partnerships extend across the total store—from front-of-store programs to pharmacy—by cultivating deep, strategic relationships that unlock mutual growth
- The Senior Director will build and lead the Partner Success function from the ground up, designing scalable processes, and setting the standard for excellence in partner satisfaction, strategic collaboration, and executional excellence
- Working within an organization created at the intersection of health care, retail and financial technology, no two days will look the same. Typical responsibilities of the role include:
- Build and Lead Partner Success:
- Establish and scale the Partner Success function, including hiring, process design, and performance management
- Define and implement frameworks for partner engagement (QBRs, SteerCos, executive readouts, etc.) to ensure alignment and measurable progress
- Develop reporting, dashboards, and feedback loops to provide partners and internal teams with clear visibility into performance and opportunities
- Drive Strategic Collaboration:
- Serve as a trusted thought partner to strategic retail accounts, identifying opportunities to expand collaboration across the total store, including front of store and pharmacy
- Work closely with cross-functional teams (Growth, Product, Marketing, and Operations) to bring forward innovative ways for retailers to maximize the value of evermore’s solutions
- Translate partner feedback into actionable insights that improve product offerings and strengthen long-term relationships
- Deliver Exceptional Partner Outcomes:
- Maintain and continuously improve an industry-leading partner Net Promoter Score (NPS)
- Develop scalable playbooks that ensure consistent excellence in partner experience and delivery
- Identify and mitigate risks proactively, ensuring issues are addressed quickly and root causes eliminated
- Create a culture of accountability and partnership within evermore—driving performance, collaboration, and innovation at every level
Our take
Between 80% and 90% of a person’s health is determined by environmental and behavioural factors. These Social Determinants of Health (or SDOH) are what evermore (previously Soda Health) aims to address, setting out to create more equitable styles of health benefits and ensure better health across social borders.
It works by changing the way health benefits are claimed, offering members a sort of pay-as-you-go benefits credit card. What's covered here are things not traditionally included among health benefits, which are impacted by wealth inequity, the ability to buy nutritional foods or over-the-counter medicines, and limited access to transportation for healthcare appointments.
It’s an interesting model, and not one which has many directly comparable competitors. But the concept of HealthTech for SDOH is an overcrowded market, and evermore's $50 million in Series B funding awarded in 2024 will help it stand firm against larger start-ups like Unite Us or Cityblock.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2024
$50m
SERIES B
Sep 2022
$25m
SERIES A
Total funding: $81m
Company benefits
- Equity
- Medical, Dental, and Vision with 90% paid employer premium contributions for all tiers
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
- 401k Program
- Unlimited PTO
- Paid Holidays
- Flexible Work Schedule within Core Hours
Company HQ
Keystone, FL
Leadership
Robby Knight
(Co-Founder & CEO)Formerly a consultant at Trideate Consulting Group and 8760. They also worked in a number of different roles at Walmart, including Director of Healthcare Strategy and Head of Consumer Health Innovation.
Daryl Risinger
(Co-Founder & President)Previously worked as CEO of Salus Innovation, and as VP and Chief Growth Officer for Health and Wellness at Walmart. They were also Senior Vice President of Marketing and Product Development at Concentra.
Chris Brown
(Co-Founder & CTO)Former CTO of Aurora Investment Management and Backstop Solutions Group. They were VP of a number of departments at Rally Health over 7 years, and still advise part-time time at OneVillage.
Jared Dauman
(Co-Founder & Chief of Payments)Previously they were an Associate in Digital Health, and a Senior Category Specialist in Health and Wellness at Walmart.
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