Solutions Engineer, Moveworks
PreSales
$150-210k
+ Equity
More information about location
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$150-210k
+ Equity
More information about location
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 5+ Years experience in pre-sales and/or post-sales customer facing technical roles
- A solid understanding of cloud architecture and RESTful APIs in order to leverage self-service, configurators to demonstrate the art-of-the-possible and connect to customer pre-production systems
- Familiarity with RPA, IPaaS, low-code/no-code tools is a plus. Scripting or coding experience is beneficial to build prototypes of bespoke customer use-cases and integrations into systems unsupported by out-of-the-box Moveworks connectors
- Ability to communicate deep technical concepts to a non or semi-technical audience, while also being able to hold your own with a strong technical audience
- Adaptive and flexible, you are able to think critically to create solutions while handling objections with grace
- As someone who is a self-starter, you are energized by putting your stamp on the status quo, and knowing that all processes are meant to be broken/improved
- Desire to partner cross-functionally to refine our marketing narrative, product direction, and success motions
- Willingness to travel ~25% for internal events and external customer meetings
What the job involves
- As a Presales Solutions Engineer at Moveworks you will act as a product champion for Moveworks’ technology and a technical consultant to our prospects in pre-sales engagements
- As a product champion: you must compellingly demonstrate the value of the Moveworks platform using customized product demonstrations, architecture, capability, & security deep dives, and creative storytelling techniques
- As a technical consultant: you will partner with customers to document their requirements, and fundamentally discover how Moveworks will address their key use-cases / requirements
- To do this you must become an expert on both the inner workings of our product, customer success stories, and technology trends in the market
- A successful Solutions Engineer will be technically curious, a present listener, adept at partnering with cross-functional teams, and energized by engaging with customers both remotely and in-person
- You’ll work hand in hand with account executives on both fast-paced commercial opportunities and in-depth strategic opportunities
- A day in your life will include demos to new prospects, building relationships with technical stakeholders, researching and answering questions for customers, building out and delivering custom-demos (inclusive of integrations to customer systems) to showcase specific use-cases and content for customers, running proof-of-concepts, and gathering technical requirements to build a deployment plan
- Our Presales Solutions Engineers are core partners to our Account Executives and key members of our Sales ecosystem; however, the unique component of this role is how interconnected our Presales team is with all functions inclusive of Product, Marketing, Engineering, Data Science, Customer Success, and more
- As such: this role will provide you the opportunity to learn about the most cutting-edge industry in technology, and reward those who can educate prospects on the value this technology provides
- Perform product demonstrations that engage the audience and explain by showing how our product works
- Lead hands-on Technical Workshops, educating prospective customers on topics such as our Machine Learning approach, Integrations, Capabilities, Architecture, and Security
- Use detailed, data-driven reports and calculators to present insights and prioritize use-cases for customers in partnership with our Business Value Services team
- Define and capture customer success criteria to design, build, and manage end-to-end Proof-of-Concepts for our customers
- Work with prospects to understand their technology stack and IT business processes
- Document customer requirements and facilitate a clean hand-off to the post-sales CS Team
- Work alongside Account Executives to drive the deal strategy, helping address any knowledge gaps and build trust with the prospect through their journey towards becoming a customer
- Consistently improve current processes, making presentations, demos, and business case presentations more repeatable, scalable, and compelling
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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