Client Services Executive, CMC Markets
Spanish Speaker
Online trading platform
Job no longer available
Online trading platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To use the latest tech and tools to give our customers the very best trading experience.
Role
Who you are
- Demonstrates passion and enthusiasm for our products and services
- Operates with integrity and a highly client centric mind-set
- Excellent verbal and written communication skills, fluency in one or more European languages (Italian)
- Ability to work effectively as part of a team
- Intermediate knowledge/experience of financial markets
- Undergraduate degree in relevant discipline desirable
What the job involves
- We are currently searching for a bilingual executive to join our Client Management team
- Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares
- Full training provided to give you the skills required to successfully navigate our award winning platform for our clients
- You would be required to be available for the below shifts over a hybrid working environment - 3 days office and 2 days from home
- Monday to Friday
- 7:30am - 4:30pm
- 8am - 5pm
- 9am - 6pm
- 11am - 8pm (work from home)
- 1:30pm - 9:30pm (work from home) - you would work one of these shifts per week
- Be responsible for every touch-point during the client lifecycle in your relevant region
- Use our PSA system to contact the following leads in order to achieve an active client: Demo customers
- Live Applications – to gathering outstanding documents
- Not Yet Funded (NYF)
- Not Yet Traded (NYT) – to prepare the client to place their first trade
- Gathering the wet-ink signature document (if needed)
- Inactive – to resolve any issues in the hope of reactivating the client
- Working closely with members of your team to ensure service in your relevant language is covered during our working hours
- Manage the ongoing relationship with clients allocated to you. Be proactive in finding reasons to regularly contact these clients – e.g. changes to our products / services, inviting them to client events, news about a stock they are holding, monthly catch-up etc. They should always know you are there to provide assistance
- Provide high calibre client service to ensure a positive client experience
- Work alongside the marketing team in writing or translating new communications, website material or marketing campaigns
- Take ownership for owning and driving an excellent client experience for our clients, which includes: trading execution (trade on behalf of clients), query / complaint management and education
- Proactively respond to and manage inbound client queries professionally and efficiently
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service
- Monitor competitor companies within related markets and apply insights to help CMC continuously improve
- Keep abreast of global and economic news in order to provide execution trading support to clients
- Act as a brand ambassador in all client interactions
Salary benchmarks
Our take
CMC Markets is a global provider of online retail financial services. The company enables users to trade financial instruments through its award-winning next-generation trading platform, allowing them to access various tools such as technical analysis, price projection, and forums.
CMC Markets stands out through its business model - the company focusses on client service to maintain a high retention rate. The market confirms the success of its strategy, with a large percentage of its revenue generated by clients who have been with the company for more than 2 years. The company is also highly rated for its client satisfaction, and sets out to educate its audience through webinars, events, and online courses.
CMC Markets' focus appears to be on continuing to invest in new technologies and customer service, in order to support its expanding client base. For example the launch of the “Plus Plan” account for its stock trading platform, CMC Invest, means investors can open ISAs through CMC, adding more flexibility for users to make choices for their own investment journey.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company benefits
- Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
- Life Assurance: 4 x salary
- Health Insurance provided through Vitality
- Income Protection
- Holiday: 25 days - per calendar year + additional day off for your birthday
- Breakfast provided for office days
- Discretionary Bonus
Company HQ
City of London, London, UK
Leadership
Lord Peter Cruddas
(CEO)Previously worked in the foreign currency trading department of various banks, including the Bank of Iran and Marine Midland.
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