Staff Product Manager, Twilio

Voice Connectivity

$158-197.8k

Salary applicable for candidates based in New York, Washington State, or California (outside of the San Francisco Bay area). For candidates based in Colorado: $149,000 to $186,800. Salary for other locations may vary. + Equity + Bonus plan

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$158-197.8k

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS
Proven track record of leading successful product launches and driving product strategies
Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes
Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders
Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals
Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges
Experience with developing and implementing pricing strategies that maximize product profitability and market competitiveness
Proven experience with integrating third-party APIs to expand service capabilities and features
Ability to create clear and comprehensive API documentation for internal and external stakeholders
Skilled in using curl for testing and interfacing with APIs, ensuring seamless connectivity and functionality
Knowledge of telecommunications industry best practices, regulations, and compliance standards
Bachelor in Computer Science, Engineering, or equivalent practical experience

Desirable

Experience working with telecommunications or other regulated ecosystems
Experience building products/services related to APIs, developer experience

What the job involves

In this role you will drive this evolution and own how this transformative technology is leveraged by our extensive suite of Voice Communications products and services
Twilio’s Voice Connectivity team is on a mission to enable businesses to create seamless, personalized communications that resonate with their customers, and we want you to join us
Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories
Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics
Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap
Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth
Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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