Director of Customer Strategy & Operations, FutureFit
End-to-End career transition platform
Job no longer available
End-to-End career transition platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To empower individuals, employers, and communities to thrive in our new world of work by building better pathways between people, skills, and opportunities.
Role
Who you are
- Management consulting
- Utility player at a technology and/or impact start-up of <100 team members
- Workforce development experience
- Customer success or sales experience
- Relationship management - Proficiency: 5/5
- Rapid & rigorous thinking & problem-solving - Proficiency: 5/5
- Oral communication (leading meetings with stakeholders) - Proficiency: 5/5
- Project management - Proficiency: 5/5
- Strategic planning - Proficiency: 4/5
- Navigating difficult conversations - Proficiency: 4/5
- Presentation development - Proficiency: 4/5
- Data analysis & manipulation - Proficiency: 3/5
- We don’t think degrees should block talent from finding pathways to opportunity and so this won’t be a factor in how we look at candidates
- We do care that you are naturally curious, constantly learning, have overcome hurdles/challenges, and have a good handle on your strengths and gaps
What the job involves
- You will own a portfolio of high-priority customers and be accountable for their success with our platform and the retention and expansion of their contracts
- Own the end-to-end customer lifecycle from pre-close of sale through to implementation, ongoing support, and renewal and expansion. You will develop a comprehensive success strategy for each customer and deliver success at each stage of the partnership with support from team members across functions, including CS, Growth, Product, and Engineering
- Be a strategic leader for your customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems. Your customers' success will be used to develop case studies and best practices for success with other FutureFit AI customers
- Navigate and support a complex set of stakeholders at each customer to ensure ongoing satisfaction, sustainability, and expansion of the partnership. You will be the lead point of contact with project teams, executive sponsors, and the diverse set of partners that engage with our platform, including workforce service providers, government agencies, employers, training providers, and more
- Contribute to FutureFit AI's product roadmap and domain expertise through a deep understanding of current and future customer requirements. Your insights will help us build a better product and contribute to more effective workforce systems
- Serve as a leader for the Customer Success team, mentoring more junior team members, helping build scalable CS processes and systems, and supporting the Head of CS and COO in developing a replicable success strategy across customers
Our take
One of the key problems with assessing and predicting labor market trends comes from the difficulty of finding comprehensive, accurate, and meaningful data. FutureFit is a labor intelligence company helping people and companies algorithmically chart out career roadmaps, including proactive upskilling, job exploration, and placements.
The company draws from a competitively broad pool to train its algorithm, including marketplace profiles, existing job titles and labor market intelligence. This has won FutureFit's platform impressive industry recognition, including from the US Department of Education, and has put it head to head with the likes of Google and Harvard.
The pace of technological and robotic development has set a backdrop of unprecedented change for the labor market, leaving people and companies grappling with human redundancies and a shifting landscape of new career paths and skill sets. Further, with funding secured, FutureFit is accelerating product innovation and growth. With these meaningful navigation tools, the company seems set to continue its impressive growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$4.5m
EARLY VC
Oct 2018
$0.8m
GRANT
Total funding: $5.3m
Company benefits
- Dual hubs: experience the best of both worlds with our offices in vibrant Toronto and bustling New York
- Founder access: work shoulder-to-shoulder with our visionary founding team to shape the future of AI
- Growth investment: Accelerate your career with our dedicated professional development budget
- Unlimited time off: recharge and explore with our trust-based, limited paid time off policy
- Comprehensive healthcare: rest easy with our robust health coveage, proioritizing your well-being
- Tech enablement: Stay cutting-edge with our technology reimbursement program
- Flexible lifestyle: Achieve work-life harmony with our flexible, trust-based scheduling
- Future-proof savings: Build your financial security through our 401k plan
Company HQ
Civic Center, New York, NY
Leadership
Hamoon Ekhtiari
(CEO)Previously Founder of Audacious Futures. Has been on the Global Summit at Singularity University and a Speaker at Peace Talks Community.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at FutureFit