Account Director, Altruistiq
North America
+ Equity
More information about location
Sustainability intelligence platform
Job no longer available
Sustainability intelligence platform
21-100 employees
Job no longer available
+ Equity
More information about location
21-100 employees
Company mission
To help companies build, buy and sell products that are better for the planet.
Role
Who you are
- Minimum of 10+ years of experience in customer management or consulting with large multinational clients, demonstrating exceptional organizational skills and the ability to work under pressure while maintaining attention to detail
- Experience delivering solutions to Enterprise Food and Beverage (F&B), retail, manufacturing companies. Ideally businesses from the FTSE 100
- Knowledge of sustainability and/or carbon reporting from a SaaS company is desired but not essential
- Excellent communication and interpersonal skills to build strong relationships with Altruistiq's customers
- A proactive and positive attitude, with the ability to use initiative, excel in a fast-paced environment, and function well in a startup environment
- Excellent excel and data analytical skills, proficiency with MS Office, Google Suite, and project management tools
- Interest in working in an international and multicultural environment
- Self-driven, results-oriented, and a team player
- Experience building customer relationships and project management skills
What the job involves
- Join our team as an Account Director (North America) and become an essential player in our company's growth
- You will be one of the first hires for our North America team
- Reporting directly to the Global Key Account Director, and working closely with multiple teams
- You will be responsible for managing our Enterprise Strategic Accounts by engaging and building trust-based relationships with stakeholders and enhancing our value-led proposition with our solutions and environmental accounting team
- You will work with accounts throughout the three core post acquisition phase: designing their solution, helping them through to adoption and finally developing and hitting their goals in the optimisation phase
- Develop and maintain senior stakeholder relationships with customers, continuously identifying opportunities for expansion
- Develop new ways of working and build the strategy within North America for Altruistiq as we expand our customer base in this region, becoming the Subject Matter Expert (SME)
- Drive post-sales revenue, including forecasting, reporting, proposal, negotiation, and contracting, while monitoring core metrics and KPIs such as churn, NRR, ARR, LTV, to achieve continued growth
- Provide direction and leadership for live Customer Account Plans, working with Solution Advisors and Program Managers to ensure successful delivery outcomes, value realization, and risk mitigation
- Act as the voice of the customer, identifying pain points and opportunities and feeding them into product roadmap and strategy development across functions
- Work with the sales and marketing team to develop and implement strategies that support holistic revenue growth across the business
- Develop the continuous improvement of our product environment to enhance the customer experience year on year
- Continuously drive improvement in customer service processes to provide excellent support and satisfaction to our customers
Our take
Altruistiq was founded on the belief that businesses can serve all stakeholder, but doing so required better ESG intellignece. Its AI-powered platform helps companies track environmental, social, and governance metrics, identify priorities, and channel resources where they matter most. Whether its rethinking farming in India or reducing packaging waste in Europe, Altrustiq turns sustainability into action.
In the past few year, the company has gained some serious momentum too. It launched its "Women in Sustainability" series, hosted a major food and beverage summit in Chicago, and was named a 2025 Smart Innovator by Verdantix for its leadership in product carbon foot printing. These milestones show its growing influence in the climate tech space.
Now with a rising demand base, enterprise traction and some impressive industry recognition, Altruistiq is scaling fast so its ready to tackle climate goals better than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Remote First: We believe our team should have the opportunity to work where and how they find most productive
- Uncapped Holiday: Take time off with no limit, just a minimum requirement to ensure you rest
- Flexible Hours
- Medical & Dental Insurance
- Career Growth
- L&D Budget: Access resources to develop new skills for your current and future roles
- Purpose Days: Get 3 paid volunteering days each year - 1 company-wide day and 2 for your choice
- Home Setup Budget: New joiners receive a budget to set up their home office, along with a laptop
- Mental Health Support: Access mental health resources through Spill
Company HQ
London, UK
Leadership
Saif Hameed
(Founder & CEO)Ex-McKinsey partner with experience in the sustainability and ESG space.
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