AI Software Engineer, Siena
+ Opportunity for equity or stock grants
AI-powered customer service platform
Open for applications
AI-powered customer service platform
21-100 employees
Open for applications
+ Opportunity for equity or stock grants
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI
- You have a track record of 4+ years building AI/ML products that work in the real world
- You write code that's both clean and fast
- You know the latest AI/ML frameworks and production deployment
- You can explain complex ideas in simple terms
- Excited about using AI to change how work gets done and the world interacts with brands
- Excellent at turning ambiguous ideas into concrete plans
- Able to zoom in and out: from tiny details to big picture
- Someone who gets a lot done, quickly
What the job involves
- You'll have a lot of freedom here
- We're a small team, so your decisions will matter
- You'll build things that become central to our product, and you'll have a strong voice in where we go next
- This is a chance to do work that matters, with a team that moves fast
- Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs
- Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform
Salary benchmarks
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company values
- Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds
- Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.
- Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better
- Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it
- Raise the Bar: We're not just meeting standards, we're aiming for setting them
- Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks
- Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it
- Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Andrei Negrau
(CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(CMO)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
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