AI Software Engineer, Siena

Salary not provided

+ Opportunity for equity or stock grants

Mid and Senior level

London

AI-powered customer service platform

Job no longer available

AI-powered customer service platform

21-100 employees

Artificial IntelligenceCustomer serviceSaaSAutomation

Job no longer available

Salary not provided

+ Opportunity for equity or stock grants

Mid and Senior level

London

21-100 employees

Artificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.

Job

Company

Role

Who you are

If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI
You have a track record of 4+ years building AI/ML products that work in the real world
You write code that's both clean and fast
You know the latest AI/ML frameworks and production deployment
You can explain complex ideas in simple terms
Excited about using AI to change how work gets done and the world interacts with brands
Excellent at turning ambiguous ideas into concrete plans
Able to zoom in and out: from tiny details to big picture
Someone who gets a lot done, quickly

What the job involves

You'll have a lot of freedom here
We're a small team, so your decisions will matter
You'll build things that become central to our product, and you'll have a strong voice in where we go next
This is a chance to do work that matters, with a team that moves fast
Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs
Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform

Salary benchmarks

Our take

Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.

Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.

The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Nov 2023

$4.7m

SEED

Total funding: $4.7m

Company benefits

🏠 The flexibility to work from anywhere
🌞 Flexible working hours
💸 Stock options
🌴 Unlimited PTO (minimum of 15 days off per year)
📖 Growth stipend

Company HQ

SoMa, San Francisco, CA

Leadership

Andrei Negrau

(CEO)

Also co-founded Cartloop and Relevon, and founded Elite Brands.

Lisa Popovici

(CMO)

Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.

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