Senior Solutions Consultant, Deliverect
More information about location
3-5 days a week in office
Food delivery & order management platform
Job no longer available
Food delivery & order management platform
201-500 employees
Job no longer available
More information about location
3-5 days a week in office
201-500 employees
Company mission
To be the backbone of on-demand food and help businesses to connect with their customers, whilst helping them to thrive online.
Role
Who you are
- Problem-Solving: Ability to tackle complex challenges and design innovative, results-driven solutions
- Consultative Expertise: Strong ability to deliver actionable advice and strategic recommendations to customers
- Clear Communication: Exceptional skills in breaking down complex ideas and communicating them in an easily digestible manner
- Visionary Thinking: Adept at visualising processes and solutions, effectively documenting and sharing them with both internal teams and customers
- Curiosity & Learning: A passion for exploring new approaches and staying ahead of industry trends, with a commitment to continuous learning
- Adaptability: Comfortable navigating ambiguity and adapting quickly to evolving circumstances
- Efficiency-Oriented: Focus on maximizing efficiency in processes, tools, and customer solutions to drive improvements
- Experience: 5+ years of experience in a client-facing role such as Technical Account Manager, Implementation Consultant, or similar in a B2B SaaS environment. Experience in the hospitality, retail, or e-commerce sectors is highly advantageous
- Project Management: Proven track record of delivering successful technical solutions to mid-market and enterprise clients, with a strong grasp of Agile methodologies and project management best practices
- Technical Proficiency: Strong knowledge of REST APIs, webhooks, token authentication, and experience with POS platforms. Familiarity with logging and error monitoring tools such as Grafana or Sentry is a plus
- Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders clearly
- Relationship Building: Demonstrated success in fostering and maintaining strong customer and partner relationships
- Tool Proficiency: Experience with G Suite, CRM, and ticketing systems, particularly HubSpot, ZenDesk, or similar tools
- Education: Bachelor’s degree in a relevant field is preferred. Relevant certifications (e.g., PMP, Scrum Master) are a plus
- We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce
- Fluency in English is required, with strong written and verbal communication skills being essential
- Applicants must possess the legal right to work in the country where the role is based
What the job involves
- As a Senior Solution Consultant at Deliverect, you will use your deep product expertise, industry experience, and problem-solving skills to lead strategic customer engagements and mentor junior team members
- You’ll play a key role in understanding customer challenges, designing tailored solutions, and accelerating customer implementation by creating scalable frameworks and resources
- You’ll be at the forefront of driving improvements, optimising processes, and collaborating with cross-functional teams, such as Product and Integrations, to implement cutting-edge solutions, including new product launches and beta integrations
- In this role, you’ll not only deliver world-class solutions but also act as a catalyst for continuous improvement within the team—whether by developing internal tools, refining processes, or contributing to knowledge-sharing initiatives
- Your work will directly impact the efficiency, scalability, and success of our customer implementations and overall team performance
- Customer Engagement: Lead consultative discussions to deeply understand customer needs and deliver tailored solutions that align with their business objectives
- Solution Design & Problem Solving: Analyse customer challenges, develop customised systems to address their specific needs, and offer clear, actionable recommendations
- Optimisation: Continuously identify and drive opportunities to optimise customer usage of Deliverect, enhancing performance and efficiency for both clients and internal processes
- Education & Training: Translate complex concepts into simple, actionable steps, training both customers and internal teams on best practices and system usage
- Tooling & Enablement: Develop and refine internal tools, resources, and documentation to support the team’s ongoing growth and operational improvement
- Scaling Solutions: Create and implement scalable frameworks and processes to deliver effective, efficient solutions across a range of customer segments
- Process Improvement: Work closely with cross-functional teams to refine processes, ensuring seamless implementation and integration of new products
- Mentorship: Serve as a mentor for junior team members, providing guidance, training, and support to help develop their skills and knowledge
- Product Advocacy: Act as the voice of the customer in internal meetings, helping to shape product development and innovation based on customer feedback
Salary benchmarks
Our take
Restaurants typically work with a number of suppliers, but this can be hard to manage with antiquated and fragmented systems. Deliverect provides a way for companies to integrate online orders into their POS, streamlining the disparate aspects of food service and delivery onto one single platform.
Deliverect has over 10,000 customers, from household name like KFC and Taco Bell to younger restaurant chains like Dishoom. As one of many trying to capitalize on the rise in online food delivery, competition is hot. However, Deliverect has responded to this by constantly evolving and exploring migration into other sectors of hospitality.
This evolution has seen Deliverect invest in enhancing its services with more physical point of sale terminals and third-party service providers, as well as expanding into in-store management. It also acquired ChatFood, a leader in social media ordering, to solidify its already strong position and more recently, integrated with Uber Direct in Ireland to significantly expand its reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES D
Apr 2021
$65m
SERIES C
Total funding: $237.4m
Company HQ
Theater District, New York, NY
Leadership
Zhong Xu
(Co-Founder & CEO)Previously founded XudoX IT solutions and POSIOS, and acted here as CEO. Previous experience as Global Director of Hospitality for Lightspeed HQ, Senior Software Engineer for EVS Broadcast Equipment, and Technical Sales and Software Engineer for Siruna.
Jan Hollez
(Co-Founder & CTO)Previously co-founded POSIOS and has experience as Director of Hospitality Technology for Lightspeed POS, Technical Leader for EVS Instant Tapeless Technology, Software Engineer, Architect and Analyst for Siruna and has done Research for IBBT, INTEC and IBCN.
Jelte Vrijhoef
(Co-Founder & CPO)Previously co-founded BonChef.nl and is an Owner of Codejongens and Vrijhoef Holding. Has served as Senior Software Architect for Regi Star and InterWord, and as Technology Advisor for Virtual Guard.
Jérôme Laredo
(Co-Founder & President)Previously served as a Venture Partner and Advisor for LYS Energy Solutions, Senior Vice President of EMEA & Asia for Lightspeed HQ, Venture Partner for AccelerAsia, Regional Director of South East Asia for Sitecore, CEO of Asia Pacific for Atex and Sales Director of Europe for Nstein Technologies.
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