Senior HR Business Partner Manager, Twilio

$132.3-175.1k

Colorado, New York and Washington State based applicants only

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$132.3-175.1k

Colorado, New York and Washington State based applicants only

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

7+ years as an HRBP or related discipline in a high-growth, fast paced global environment
Ability to operate independently, while leveraging internal support teams as well as being able to partner with peers across multiple geographies
Excellent interpersonal, communication and coaching skills with a proven ability to develop trusting relationships and influence at all levels within the organization to achieve business results
A hunger for learning and problem solving with a mindset that opportunities to do so are greater in a complex, ambiguous, fast-paced and ever-changing environment
Proficient in data analysis and business acumen
Working knowledge of multiple Human Resource disciplines including people operations, workforce planning, employee relations, performance management, talent development, compensation, diversity and inclusion and federal, state, and local employment laws

What the job involves

Provide thought leadership regarding organizational and people-related strategy and execution, including org design, workforce planning, talent calibrations and succession planning
Participate in HR and client team meetings to diagnose and solve talent and organization challenges
Partner with business leaders and managers to provide thought leadership regarding organizational and people-related strategy and execution
Support the diversity and inclusive work dynamics where every voice is heard
Provide consultative support and guidance to managers on implementation of core People programs in partnership with our regional HRBPs
Be a champion of Twilio’s culture and values, while partnering on the strategy and execution of people-related programs that empower Twilions to innovate, scale, and grow
Consult on recruitment, performance improvement, promotions, talent mobility, Employee Relations, and termination discussions
Leverage data and analytics to assess, anticipate and solve HR-related needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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