Customer Success Manager, MaestroQA
Enterprise
$140-200k
OTE
QA and coaching for customer care teams
Job no longer available
QA and coaching for customer care teams
21-100 employees
Job no longer available
$140-200k
OTE
21-100 employees
Company mission
To help companies across the world improve their customers' experiences with better customer support.
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Company mission
To help companies across the world improve their customers' experiences with better customer support.
-12% employee growth in 12 months
Our take
Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.
MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.
The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.
MaestroQA has bet on what has so far been a winning strategy: using AI to enhance, rather than replace human-based customer service efforts. However, as the technology advances MaestroQA will be worried that companies will increasingly seek the higher savings of removing humans altogether.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Casual Dress
- Commuter Benefits
- Happy Hours
- Flexible Spending Account (FSA)
- Life Insurance
- Mental Health Benefits
- Stock options
- Company Outings
- Return-to-work program post parental leave
- Flexible Work Schedule
- Vision Benefits
- Wellness Programs
- Family Medical Leave
- Dental Benefits
- Pet Friendly
- Work in-office, hybrid, or 100% Remote
- Health Insurance Benefits
- Paid Volunteer Time
- Home office equipment
- Generous Parental Leave
- Disability Insurance
Funding (last 2 of 3 rounds)
Sep 2021
$25m
SERIES A
Oct 2019
$4.5m
SEED
Total funding: $31.3m
This company has top investors
Leadership
Vasu Prathipati
(CEO)Graduated from Wharton with a B.A.Sc in Finance. Worked as an EIR at ENIAC Ventures briefly alongside founding MaestroQA.
Harrison Hunter
(CTO)Studied computer science and electrical engineering at Massachusetts Institute of Technology before beginning entrepreneurial journey.