Customer Success Manager, MaestroQA

Enterprise

$140-200k

OTE

Mid and Senior level
Remote from Canada, US
MaestroQA

Call center quality assurance software

Job no longer available

MaestroQA

Call center quality assurance software

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Job no longer available

$140-200k

OTE

Mid and Senior level
Remote from Canada, US

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Company mission

To help companies across the world improve their customers' experiences with better customer support.

Company mission

To help companies across the world improve their customers' experiences with better customer support.

Top investors

-12% employee growth in 12 months

Our take

Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.

MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.

The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Funding (last 2 of 3 rounds)

Sep 2021

$25m

SERIES A

Oct 2019

$4.5m

SEED

Total funding: $31.3m

This company has top investors

Leadership

Graduated from Wharton with a B.A.Sc in Finance. Worked as an EIR at ENIAC Ventures briefly alongside founding MaestroQA.

Harrison Hunter

(CTO & CISO)

Studied computer science and electrical engineering at Massachusetts Institute of Technology before beginning entrepreneurial journey.