Senior Project Coordinator, Alida *archived as scraper doesn't work, no user*
Managed Services
Customer experience management & insights
Job no longer available
Customer experience management & insights
201-500 employees
Job no longer available
201-500 employees
Company mission
To help companies make decisions with their customers, not for them.
Role
Who you are
- Post-secondary educational degree (or working toward) with a focus in Business, Marketing, Market Research, or Communications
- Strong aptitude for technology and ability/desire to learn new software
- Proven ability to work in a fast-paced environment
- Excellent time management, organizational, and problem-solving skills
- Attention to detail
- Excellent written and verbal communication
- Ability to work in a team environment as well as independently
- Bonus: Prior experience in project management or online survey programming a plus, but not a requirement
What the job involves
- As the Project Coordinator, Managed Services you will be responsible for executing projects for our clients using our SaaS platforms within the Professional Services team
- Our clients’ success depends on you to manage multiple projects in a deadline-driven, fast-paced environment to guarantee timely and accurate delivery of projects
- The role provides an exciting opportunity to assist Fortune 500 organizations gather actionable insights and advance into Research Specialist, Technical Consultant, or Implementation Project Manager roles
- You will work with various teams within the company and with our end clients, with the focus on client service and project success. You’ll be expected to speak up when you need support, and to push projects to their completion
- Project Management:
- Manage time efficiently to coordinate and execute project components, for multiple projects at a time in a deadline-driven, fast paced environment
- Liaise with internal teams and external vendors to ensure timely project completion
- Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met
- Respond to shifts in project scope and effectively manage client expectations
- Address and escalate risks where needed
- Complete internal documentation processes to ensure accurate resource planning and financial reporting
- Provide superior service that delights our customers
- Survey Configuration:
- Program, customize, and modify survey activities in proprietary SaaS platforms
- Troubleshoot logic and programming issues
- Follow QA processes to ensure a quality product is delivered
- Deploy surveys and monitor field progression
- Contractor Management:
- Establish internal and external timelines for contract executed projects
- Liaise with contractors to assign projects based on best source available
- Work with contractors as required to execute projects on a timely manner
- Support the improvement of contractor network
- Quoting and Project Assignment:
- Support the quoting process to provide a fast and timely response to the Sales and CS teams
- Establish team capacity and assign projects accordingly
Our take
Alida is a 2020 rebrand of long-standing customer experience management (CXM) and insights company Vision Critical. The company has been around since 2000, and actually created the first CXM platform.
Given its powerful position at the head of the market, Alida is able to roll out new features every few months while striking up astute business partnerships around the world. It has developed a stellar reputation and grown immensely since then, with major customers such as NASCAR, Discovery, Toyota, Adobe, Twitter, Red Bull and Twitch.
The global customer experience management market is already worth over US$11 billion, and it’s expected to triple in size over the next decade as the current tech boom produces more means of customer insight than ever. Alida is taking advantage of this through yet another period of aggressive innovation and long-term growth, bolstered by substantial funding in November 2022.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$2.2m
SERIES D
Oct 2021
$14.5m
SERIES D
Total funding: $59.2m
Company benefits
- 4 day work week pilot (Summer 2022)
- Flexible benefits plans for you and your family (medical, dental, vision etc)
- 3 life days - Anniversary day & two life days
- Flexibility for hybrid working
- Buddy program for new hires
- Extensive paid vacation
Company HQ
Upper Jarvis, Toronto, ON
Leadership
Ross Wainwright
(CEO)Was CEO of the Americas region for global networking& services provider Dimension Data/NTT. Prior to that, spent over 15 years with SAP as Chief Customer Officer and Global Head of Financial Services.
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