Technical Account Manager, Sprinklr

$161-268k

It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. The successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

Senior level

San Francisco Bay Area

AI-native platform for Unified Customer Experience Management

Job no longer available

AI-native platform for Unified Customer Experience Management

1001+ employees

B2BEnterpriseMarketingAnalyticsCustomer serviceAdvertising

Job no longer available

$161-268k

Senior level

San Francisco Bay Area

1001+ employees

B2BEnterpriseMarketingAnalyticsCustomer serviceAdvertising

Company mission

To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

Job

Company

Role

Who you are

5-7+ years of Technical Account Manager experience with gradually increasing responsibilities and a demonstrated understanding of Project Management processes, artefacts and tools
Knowledge of REST/JSON API to facilitate System Integrations
Knowledge of the following software languages: JavaScript, Java, Ruby, Python
Knowledge of Common Enterprise Software Platforms: SFDC, Dynamics, Adobe, Oracle, SAP, ServiceNow, etc
High-level knowledge of relational databases and NoSQL
Complete understanding of software development lifecycle best practices
Ability to independently manage the operational aspects of ongoing projects and serves as a liaison between client stakeholders and Sprinklr product managers
An ability to drive to big-picture goals and milestones while valuing and maintaining strong attention to detail
An ability to quickly identify and drive to the optimal solution when presented with a series of constraints
Excellent judgment, analytical thinking, and problem-solving skills
Experience in business process mapping or operational redesign/improvement
Knowledge of both theoretical and practical aspects of project management
Self-motivated individual that possesses excellent time management and organizational skills
Strong cross-functional collaboration skills, relationship-building skills and ability to achieve results without direct reporting relationships
Strong oral and written communication skills
Strong sense of personal responsibility and accountability for delivering high-quality work

What the job involves

The Technical Account Manager is a designated client resource responsible for providing technical Account planning, program management and oversight for key client initiatives and projects requiring integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
Technical advisor and represent the ‘voice of the customer within Sprinklr to inform and influence engineering, build a bridge between client and product, and help accelerate customer deployment and ongoing business outcomes
Delivers upon client-specialized key initiatives which require integration, product development, and/or customization to achieve Positive Business Outcomes (PBOs)
Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated with Sprinklr product development initiatives
Ability to lead and motivate cross-functional teams and interact with all levels
Analysis, planning, development of requirements documents, building functional models, procedures, functional architectures, and other related management and technical duties
Assign and monitor the work of Sprinklr client-assigned technical personnel, ensuring that project steps are in alignment with business objectives
Defines project scope, deliverables, roles and responsibilities in collaboration with client stakeholders and business partners
Designs and implements processes to monitor and control resources, risks and value to Business Objectives
Establishes, plans, and executes significant milestone reviews and decision gates with client stakeholders to complete the project life cycle
Ensures all the required Sprinklr deliverables are produced and reviewed, including the technical leadership of requirements management, design, implementation, system integration, verification, test, quality assurance, delivery, operations, and sustainment of the technical solution
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of product managers and subject matter experts
Identifies, clarifies and communicates project vision, goals and objectives and how these support client strategic objectives
Manage scope throughout the project duration. Maintains accurate program estimates, timelines, project plans, and status reports Manage and track team velocity, financials, and other KPIs with the plan and published progress reports
Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
Responsible for complex program management tasks and developing standards and processes for scheduling, administration, and accounting
Understands, tracks and articulates issues/risks/action items; works with responsible product managers to address the items promptly; updates the appropriate client stakeholders as needed

Our take

Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.

There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.

The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (3.4)

Company

Funding (last 2 of 8 rounds)

Sep 2020

$150m

CONVERTIBLE

Sep 2020

$200m

GROWTH EQUITY VC

Total funding: $578.5m

Company HQ

Hell's Kitchen, New York, NY

Leadership

Rory Read

(CEO & President)

Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.

Anthony Coletta

(CFO)

Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.

Amitabh Misra

(CTO)

Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.

Arun Pattabhiraman

(CMO)

Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.

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